Wow account hacked

by Dotnpwn | 17/03/2010 21:03:14

Dotnpwn

my wow account was hacked a long time ago about a year ago and i never knew i could get it back until 2 days ago, i know all the original infomation which was on the account including my adress and everything i mean EVERYTHING except i saw that the bnet email adress and pass was changed and i found out i was hacked so i quit for a long time and now i rly want to start playing again but have no idea how to get my account back, i threw away the cd keys because it was like 1 year ago and i never thought i would need them, someone PLEASE help

by Malkorix | 17/03/2010 21:06:23

Malkorix


Q u o t e:
my wow account was hacked a long time ago about a year ago and i never knew i could get it back until 2 days ago, i know all the original infomation which was on the account including my adress and everything i mean EVERYTHING except i saw that the bnet email adress and pass was changed and i found out i was hacked so i quit for a long time and now i rly want to start playing again but have no idea how to get my account back, i threw away the cd keys because it was like 1 year ago and i never thought i would need them, someone PLEASE help


Our staff might be able to help, Dot!

First, before you engage in the recovery of your account, it's crucial to make sure that your system is secure. You may find the following threads contain quite useful information for this purpose:

http://us.battle.net/security/

** Computer Security Recommendations **
_____Computer Security Recommendations

After you've done all that, it's time to report the compromise and recover your account.

This thread covers the majority of the pertinent information related to an account compromise, including how to recover your account, how to report the compromise, as well as some of the complications that can occur:

** Account Compromise Info Center **
[[ Account Compromise Info Center ]]

After your computer is secure and your account has been recovered, it is also important to change your account password, as well as the password to your registered email address. Email addresses, such as those posted to guild websites, can be targets for phishing attempts.

After you regain access to your account, it might be prudent to create a new email address that you use exclusively as the registered email address for your World of Warcraft account. When selecting the username and password for this email address, ensure that none of the information overlaps with any other service you may use (guild websites, character names, Facebook, MySpace, etc). Register this new address to your account and do not use it for anything else: no additional registrations, no guild websites, no newsletter sign-ups, et al.

A Blizzard Authenticator can bring not only a valuable layer of added security for your account, but peace of mind as well.
You can find out more about the Authenticator via this FAQ, the second link leads to the Blizzard store where you can purchase an Authenticator of your own:

http://us.blizzard.com/support/article.xml?articleId=24660
http://us.blizzard.com/store/search.xml?q=authenticator

You can also check the following sites to see if your wireless provider and mobile device are compatible with our free Mobile Authenticator, as well as read our FAQ on the subject:

http://us.blizzard.com/support/article.xml?articleId=26109
http://mobile.blizzard.com/support-compat.html/

If your account was suspended due to actions taken while your account was compromised, it may be necessary to dispute the account action by contacting our Account Administration department via email at wowaccountadmin@blizzard.com. You can also report the compromise itself via this address. Be sure that any contact with Account Administration occurs exclusively from the email address registered to your account.

Good luck!

D'ye like dags?

Sure, you like dogs! Protect your account and get a cute core hound companion too! Find out how: http://us.battle.net/security/

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