Why does my WoW keep freezing!?

by Bloddyelk | 21/07/2009 18:38:40

Bloddyelk

i recently installed CA virus protection and ever since i installed it my WoW has been freezing up completley after only a couple minutes! i have ran the repair, uninstalled the CA and uninstalled the whole game it's self and reinstaleed and the game will still not work! can anyone help???

by Charlesps | 21/07/2009 18:48:12

Charlesps

Hello Bloddyelk

Please close down WoW and remove the WTF, CACHE, and INTERFACE folders from the World of Warcraft game directory. These folders contain temporary data and frequently altered files that may have become corrupted. This will also remove any custom UI's that may contribute to the problem as well.

You can move these folders to the desktop or another directory if you wish to retain the data, however for now please start WoW without those folders present. Also do not use any third party programs to start WoW; often some custom UI's will place a shortcut for you to start WoW from, please use the (Launcher.exe) in the World of Warcraft directory.

If the issues still occur can you also post some information about your computer? You can find this information in the Direct X Diagnostic Tool:

Click on Start
Click on Run
Type in: dxdiag (In Vista, type dxdiag in the search field)
Hit Enter or OK

Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste the dxdiag file into your reply.

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by Charlesps | 21/07/2009 21:48:40

Charlesps

I do not know of any specific issues with that software and World of Warcraft.

Please follow the steps below to open the game in OpenGL mode.

- Click Start
- Highlight Programs
- Highlight World of Warcraft without clicking on it.
- Right click on the World of Warcraft icon
- Click Properties
- In the Target field, add '-opengl' after the last quotation mark
Example: "C:\Program Files\World of Warcraft\Launcher.exe" -opengl
- Click OK
- Try the game now with the icon you just modified.

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by Charlesps | 21/07/2009 23:03:36

Charlesps

Only do the following if you are comfortable working inside your computer.

Remove the case and clean out any dust with short controlled bursts from a can of compressed air.

While the case is off check to make sure the fans are working (do not touch the fans, it will hurt).

You can also aim a desk fan at the open case and see if that resolves the issue. If it does you may want to add a fan or two inside the computer.

Remember that proper air flow in a computer is in form the front and out through the back. This is maintained by a closed case. The case should not be left open beyond these tests.

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by Charlesps | 21/07/2009 23:17:09

Charlesps

I would not suggest any alternatives to the compressed air as far as cleaning dust is concerned. You can take a look at the inside and see how much has built up.

Can you download and run HWMonitor and check the temperatures of your video card and CPU?
http://www.cpuid.com/hwmonitor.php

We are looking for temperatures when the game is not running and for when you launch the game.

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by Charlesps | 21/07/2009 23:32:31

Charlesps

We need the processor and the video card and we need it checked without the game and with the game running.


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