Hi, I have a classic account that I have been trying to upgrade through your direct online upgrade system. My efforts were fruitless. I tried both my credit and debit card on your system and on both occasions, error occurred. I am very sure I've keyed in the credit card numbers correctly and yet the webpage insists that I did not key them in correctly. This is getting really frustrating and I've called but lines were full. I've sent an e-mail as well but no replies came back. I've searched the entire forum for answers but those posts are several years old already with no answers as well. All my efforts are of no avail and I am now stuck with a lvl 60 char that I can't do jack with.

What type of error message did you receive, Candylicker? Was it "error 202"?

If so, "error 202" usually indicates that the provided payment method is incompatible in some way with the selected online purchasing system (in this case, a digital upgrade). This doesn't mean that the payment method is invalid or in poor standing. Instead, it's just a sign that something isn't syncing up with the online transaction.

In these situations, it's sometimes best to first ensure that the account's billing information is up to date. After that, double-check that you're entering in all the payment information correctly: CC number, CVC/verification number, name registered on the card, etc. If everything looks solid, then you're welcome to contact our Billing & Account Services department by phone. Our representatives will be happy to work with you and assist with your transaction in any way possible. :)

Billing and Account Services

Live Representatives Available 7 Days a Week, 7am to 8pm PDT
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD

• Players in Australia should call 1-800-041-378
  
• Players in Singapore should call 800-2549-9273
  
• Players in Chile should call 1230-020-5554
  
• Players in Mexico should call 001-888-578-7628
  
• Players in Argentina should call 0800-333-0778
  
• All other international players should call: (949) 955-0283

If 202 is not the error you're receiving, let me know and we'll troubleshoot further.