Hi,

I've tried several times to cancel my account, but every time I try, it brings me back to the original page and displays this message:

"Your recurring subscription is NOT yet canceled. Please fill out the below fields in order to complete this cancellation. You will receive a confirmation email once your cancellation has been successfully completed.

Please Note: Cancelling one World of Warcraft subscription that has been merged to a Battle.net Account will not cancel all World of Warcraft Accounts which have been similarly merged. If you wish to cancel more than one subscription, you must cancel each individually."


More info: I am attempting to cancel through the "Account Management" page. I have selected all the relevant drop-down menu items, I've added my own comments, and I've clicked the cancel button, but after repeating the process several times I end up with the same result.

Does anyone know if this is just a temporary problem? I haven't played the game for more than a month and I really would like to cancel my account before my recurring subscription comes up again, because I don't want to be charged for a game I'm not playing.

Much thanks in advance if anyone has a solution to this problem.

Cheers

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Q u o t e:
Yes but I would like to provide feedback about why I am canceling my account. No nerd rage or anything like that, but I've played this game for the better part of 3 1/2 years, I have a huge amount of respect for the quality of the games Blizzard produces, and I would like to leave genuine feedback because I do believe the company cares about what its customers have to say.

Problem is, I can't seem to cancel and leave feedback at the same time, even if I edit my feedback to condense it. Although if I can't get through on the phone, I'm going to have to just cancel without feedback to avoid another month's subscription for a game I'm not playing.

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Your desire to provide feedback, and your polite and constructive tone are greatly appreciated. I'm sorry to see you go!

I'm equally distressed to see that there might have been some issues accomplishing your transaction via the Account Management page. I might have missed it, but have you tried clearing the cookies and cache on your current browser? If that didn't allow you to interact with the page properly, have you tried a different browser yet?

Also, I'd like to clarify what happened when you contacted our Billing & Account Services telephone line. That message was not intended to imply that you would not receive assistance. Rather, it goes into effect when our hold system is full, so players who are calling do not receive a busy signal or other error signal without further explanation. I apologize if that was frustrating or confusing at all, though.