Thick vertical lines across screen

by Naima | 28/04/2007 03:49:43

Naima

Whenever I play World of Warcraft now, sometime during my game play my computer screen will run these thick vertical lines across it. When this happens, I cannot do anything except turn off my computer manually. Here is a picture of the lines:

[IMG]http://i165.photobucket.com/albums/u59/Saggittarius12/verticallines.jpg[/IMG]

It's not always these colors; it is different colors each time. It just depends where I am in World of Warcraft and what colors of the landscape are surrounding me at that time. It's happening more often each time I play. Any help would be greatly appreciated.



Here is the information for my computer:

------------------
System Information
------------------
Time of this report: 4/27/2007, 13:36:55
Machine name: KRISTEN
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Language: English (Regional Setting: English)
System Manufacturer: Acer, inc.
System Model: Aspire 3000
BIOS: Phoenix NoteBIOS 4.0 Release 6.0
Processor: Mobile AMD Sempron(tm) Processor 3000+, MMX, 3DNow, ~1.8GHz
Memory: 446MB RAM
Page File: 426MB used, 627MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: SiS M760GX
Manufacturer: SiS
Chip type: SiS 760 Rev 00
DAC type: Internal
Device Key: Enum\PCI\VEN_1039&DEV_6330&SUBSYS_00831025&REV_00
Display Memory: 64.0 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: SiSGRV.dll
Driver Version: 6.14.0010.3654 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 3/1/2005 23:47:32, 862208 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: sisgrp.sys
Mini VDD Date: 3/2/2005 00:09:02, 240640 bytes
Device Identifier: {D7B71ED9-2070-11CF-D37D-8920A1C2CB35}
Vendor ID: 0x1039
Device ID: 0x6330
SubSys ID: 0x00831025
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel:
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description: Realtek AC97 Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1039&DEV_7012&SUBSYS_00831025&REV_A0
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ALCXWDM.SYS
Driver Version: 5.10.0000.5790 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 2/24/2005 14:20:22, 2311680 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Full
Cap Flags: 0xB5B
Min/Max Sample Rate: 8000, 48000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
Description: Realtek AC97 Audio
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: ALCXWDM.SYS
Driver Version: 5.10.0000.5790 (English)
Driver Attributes: Final Retail
Date and Size: 2/24/2005 14:20:22, 2311680 bytes
Cap Flags: 0x41
Format Flags: 0xFFF

-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
Realtek AC97 Audio, Software (Kernel Mode), Output, DLS, Internal
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Registry: OK
Test Result: Not run

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Poll w/ Interrupt: No
Registry: OK

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1039, 0x7001
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 8/4/2004 05:00:00, 57600 bytes
| Driver: usbd.sys, 8/4/2004 05:00:00, 4736 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
| Matching Device ID: *pnp0303
| Upper Filters: DKbFltr
| Service: i8042prt
| Driver: i8042prt.sys, 8/4/2004 05:00:00, 52736 bytes
| Driver: kbdclass.sys, 8/4/2004 05:00:00, 24576 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 8/4/2004 01:01:08, 40840 bytes
| Driver: kbdclass.sys, 8/4/2004 05:00:00, 24576 bytes
|
+ Synaptics PS/2 Port TouchPad
| Matching Device ID: *syn1003
| Upper Filters: SynTP
| Service: i8042prt
|
+ Logitech USB Wheel Mouse
| Vendor/Product ID: 0x046D, 0xC00E
| Matching Device ID: hid\vid_046d&pid_c00e
| Service: mouhid
| Driver: mouclass.sys, 8/4/2004 05:00:00, 23040 bytes
| Driver: mouhid.sys, 8/17/2001 13:48:00, 12160 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 8/4/2004 01:01:08, 40840 bytes
| Driver: mouclass.sys, 8/4/2004 05:00:00, 23040 bytes

----------------------------
DirectPlay Service Providers
----------------------------
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.2180)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.2180)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.2180)
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.2180)

DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
DirectPlay Test Result: Not run
Registry: OK

-------------------
DirectPlay Adapters
-------------------
DirectPlay8 Modem Service Provider: Agere Systems AC'97 Modem
DirectPlay8 Serial Service Provider: COM3
DirectPlay8 TCP/IP Service Provider: Wireless Network Connection - IPv4 -

-----------------------
DirectPlay Voice Codecs
-----------------------
Voxware VR12 1.4kbit/s
Voxware SC06 6.4kbit/s
Voxware SC03 3.2kbit/s
MS-PCM 64 kbit/s
MS-ADPCM 32.8 kbit/s
Microsoft GSM 6.10 13 kbit/s
TrueSpeech(TM) 8.6 kbit/s

-------------------------
DirectPlay Lobbyable Apps
-------------------------

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 18.1 GB
Total Space: 36.6 GB
File System: FAT32
Model: IC25N080ATMR04-0

Drive: D:
Free Space: 36.4 GB
Total Space: 36.7 GB
File System: FAT32
Model: IC25N080ATMR04-0

Drive: E:
Model: PIONEER DVD-RW DVR-K15RA
Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.2180 (English), 8/4/2004 05:00:00, 49536 bytes

--------------
System Devices
--------------
Name: Broadcom 802.11g Network Adapter
Device ID: PCI\VEN_14E4&DEV_4318&SUBSYS_03121468&REV_02\3&267A616A&0&58
Driver: C:\WINDOWS\system32\DRIVERS\BCMWL5.SYS, 3.100.0046.0000 (English), 12/21/2004 10:32:12, 369024 bytes

Name: Texas Instruments PCI-1410 CardBus Controller
Device ID: PCI\VEN_104C&DEV_AC50&SUBSYS_00831025&REV_02\3&267A616A&0&30
Driver: C:\WINDOWS\system32\DRIVERS\pcmcia.sys, 5.01.2600.2180 (English), 8/4/2004 05:00:00, 119936 bytes

Name: Agere Systems AC'97 Modem
Device ID: PCI\VEN_1039&DEV_7013&SUBSYS_00831025&REV_A0\3&267A616A&0&16
Driver: C:\WINDOWS\system32\DRIVERS\AGRSM.sys, 2.01.0047.0000 (English), 10/7/2004 19:51:08, 1270540 bytes
Driver: C:\WINDOWS\AGRSMMSG.exe, 2.01.0047.0000 (English), 10/7/2004 19:50:52, 88363 bytes
Driver: C:\WINDOWS\agrsmdel.exe, 1.06.0007.0000 (English), 4/4/2004 19:49:42, 64512 bytes

Name: Realtek AC'97 Audio
Device ID: PCI\VEN_1039&DEV_7012&SUBSYS_00831025&REV_A0\3&267A616A&0&17
Driver: C:\WINDOWS\system32\ksuser.dll, 5.03.2600.2180 (English), 8/4/2004 00:56:44, 4096 bytes
Driver: C:\WINDOWS\system32\ksproxy.ax, 5.03.2600.2180 (English), 8/4/2004 00:56:58, 130048 bytes
Driver: C:\WINDOWS\system32\drivers\ks.sys, 5.03.2600.2180 (English), 8/3/2004 23:15:22, 140928 bytes
Driver: C:\WINDOWS\system32\drivers\drmk.sys, 5.01.2600.2180 (English), 8/3/2004 23:08:00, 60288 bytes
Driver: C:\WINDOWS\system32\drivers\portcls.sys, 5.01.2600.2180 (English), 8/3/2004 23:15:50, 145792 bytes
Driver: C:\WINDOWS\system32\drivers\stream.sys, 5.03.2600.2180 (English), 8/3/2004 23:08:04, 48640 bytes
Driver: C:\WINDOWS\system32\wdmaud.drv, 5.01.2600.2180 (English), 8/4/2004 00:56:58, 23552 bytes
Driver: C:\WINDOWS\system32\drivers\ALCXWDM.SYS, 5.10.0000.5790 (English), 2/24/2005 14:20:22, 2311680 bytes
Driver: C:\WINDOWS\SOUNDMAN.EXE, 5.01.0000.0036 (English), 2/23/2005 18:13:10, 77824 bytes
Driver: C:\WINDOWS\system32\ALSNDMGR.CPL, 2.02.0000.0040 (English), 2/23/2005 18:10:06, 17747968 bytes
Driver: C:\WINDOWS\system32\ALSNDMGR.WAV, 2/5/2002 13:54:58, 141016 bytes
Driver: C:\WINDOWS\system32\RTLCPL.EXE, 1.00.0001.0042 (English), 2/23/2005 18:12:20, 9298432 bytes
Driver: C:\WINDOWS\system32\RTLCPAPI.dll, 1.00.0000.0004 (English), 9/7/2004 14:23:16, 156672 bytes

Name: SiS PCI to USB Enhanced Host Controller
Device ID: PCI\VEN_1039&DEV_7002&SUBSYS_00831025&REV_00\3&267A616A&0&1A
Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 5.01.2600.2180 (English), 8/4/2004 05:00:00, 26624 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.2180 (English), 8/4/2004 05:00:00, 142976 bytes
Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.2180 (English), 8/4/2004 00:56:48, 74240 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.2180 (English), 8/4/2004 05:00:00, 57600 bytes
Driver: C:\WINDOWS\system32\hccoin.dll, 5.01.2600.2180 (English), 8/4/2004 05:00:00, 7168 bytes

Name: SiS 7001 PCI to USB Open Host Controller
Device ID: PCI\VEN_1039&DEV_7001&SUBSYS_00831025&REV_0F\3&267A616A&0&19
Driver: C:\WINDOWS\system32\drivers\usbohci.sys, 5.01.2600.2180 (English), 8/4/2004 05:00:00, 17024 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.2180 (English), 8/4/2004 05:00:00, 142976 bytes
Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.2180 (English), 8/4/2004 00:56:48, 74240 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.2180 (English), 8/4/2004 05:00:00, 57600 bytes

Name: SiS 7001 PCI to USB Open Host Controller
Device ID: PCI\VEN_1039&DEV_7001&SUBSYS_00831025&REV_0F\3&267A616A&0&18
Driver: C:\WINDOWS\system32\drivers\usbohci.sys, 5.01.2600.2180 (English), 8/4/2004 05:00:00, 17024 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.2180 (English), 8/4/2004 05:00:00, 142976 bytes
Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.2180 (English), 8/4/2004 00:56:48, 74240 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.2180 (English), 8/4/2004 05:00:00, 57600 bytes

Name: SiS M760GX
Device ID: PCI\VEN_1039&DEV_6330&SUBSYS_00831025&REV_00\4&143DABAF&0&0008
Driver: C:\WINDOWS\system32\DRIVERS\sisgrp.sys, 6.14.0010.3654 (English), 3/2/2005 00:09:02, 240640 bytes
Driver: C:\WINDOWS\system32\sisgrv.dll, 6.14.0010.3654 (English), 3/1/2005 23:47:32, 862208 bytes
Driver: C:\WINDOWS\system32\sis660.bin, 1/4/2005 17:00:46, 49152 bytes
Driver: C:\WINDOWS\system32\sis741.bin, 11/26/2003 16:10:18, 65536 bytes
Driver: C:\WINDOWS\system32\sis760.bin, 11/26/2003 16:10:12, 65536 bytes
Driver: C:\WINDOWS\system32\sisgl.dll, 6.14.0010.3654 (English), 2/25/2005 20:23:18, 1740800 bytes
Driver: C:\WINDOWS\system32\DRIVERS\srvkp.sys, 6.14.0010.3654 (English), 2/25/2005 19:45:32, 13312 bytes
Driver: C:\WINDOWS\system32\SiSPInst.dll, 6.14.0010.3654 (English), 2/25/2005 19:34:50, 28672 bytes

Name: SiS PCI IDE Controller
Device ID: PCI\VEN_1039&DEV_5513&SUBSYS_00831025&REV_00\3&267A616A&0&15
Driver: C:\WINDOWS\system32\DRIVERS\pciidex.sys, 5.01.2600.2180 (English), 8/4/2004 05:00:00, 25088 bytes
Driver: C:\WINDOWS\system32\DRIVERS\atapi.sys, 5.01.2600.2180 (English), 8/4/2004 05:00:00, 95360 bytes
Driver: C:\WINDOWS\system32\DRIVERS\pciide.sys, 5.01.2600.0000 (English), 8/4/2004 05:00:00, 3328 bytes

Name: SiS 900-Based PCI Fast Ethernet Adapter
Device ID: PCI\VEN_1039&DEV_0900&SUBSYS_00831025&REV_91\3&267A616A&0&20
Driver: C:\WINDOWS\system32\DRIVERS\sisnicxp.sys, 2.00.1039.1180 (English), 11/5/2004 01:43:58, 32768 bytes
Driver: C:\WINDOWS\SiS\900\uninst.exe, 5.01.2600.1106 (English), 6/30/2004 18:39:04, 29696 bytes
Driver: C:\WINDOWS\SiS\900\040c.lng, 6/25/2004 02:16:10, 219 bytes
Driver: C:\WINDOWS\SiS\900\0404.lng, 6/29/2004 01:31:24, 103 bytes
Driver: C:\WINDOWS\SiS\900\0411.lng, 6/25/2004 02:16:04, 188 bytes

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1039&D

by Datth | 28/04/2007 03:56:29

Datth

Hi Naima,

Your video card may have rendered something improperly and the system locked up there. Unfortunately the entire line of SiS cards is not supported so there isn't much you can try beyond updating the drivers - http://www.blizzard.com/support/wow/?id=aww0830p

If the laptop's chipset is SiS-based, you can update the chipset driver too for better compatibility.

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