Hi all,

My boyfriends account got hacked and yes he contacted blizz. But just was curious, if anyone knows or has ideas. what the likely result will be.

Two of his characters got transferred off his account or deleted. On the non deleted/transferred 80, all of his gear got vended. They actually ADDED an authenticator. SO we can't log on to do much except forum stuff. Do you guys think he will get the two other 80s that got transferred back? Restored? Anything?

Thanks.

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Q u o t e:
He emailed billing and told them whats up and to freeze the account and told them he wants to begin the ID process. Only now it has an authenticator on the account and Im willing to bet that part cant be undone? Thank s for response

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Far better to CALL Billing with an authenticator added.

Also, did he find the security breach? Trust me, if it's still there they WILL return.

The information below is what he'll need to know.

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If an account has been merged to a Battle.net, or if an email has been changed, or an authenticator added to the account (not the player's own) one of your first stops is going to be Billing. They need to get those sorted out first so the rest of the processes can continue.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 8am to 8pm Pacific Time
E-mail Support - Billing@Blizzard.com

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

Now, it's very very important to figure out where the security breach occurred. If they CAN get back in, they WILL be back. That, unfortunately, you can count on.

These two stickies should prove helpful.

Computer Security Recommendations
_____Computer Security Recommendations

Account Compromise Info Center
[[ Account Compromise Info Center ]]

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109

I do wish you all the very best on a speedy recovery.