So, my account get's hacked(all items sold, gold taken, character transfered to another realm, ect...) and I call in to report the issue. I get this selfcentered GM on the line that proceeds to tell me that everything will be restored in 2 weeks, but that it will not cost me anything, this time, and I should be grateful that they are doing it for free. I sit and listen to him accuse me of doing something wrong in allowing a hacker to hack into my account, steal my password, and then take all my stuff. Because they are in China or Korea and don't repect American laws is not Blizzard's fault and the 2 weeks is fair. "it is because of a mod you downloaded and they got your account info that way", is what I am told and how they absolve themselves of responsibility.
After a 2 hour wait on the phone, then being made to feel like I was responsible for being hacked, I have decided that it's not worth the time or money to play a game with Blizzard. I understand that there are degenerate morons that don't have a moral bone in thier body, but to be abused and dressed down by representative of a service you pay for is more than I am willing to take.
Keep your game, your irresponsible and careless attitude, and I'll keep my money and time. 5 years is a long time. But it was just a paycheck for you guys.

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Q u o t e:
Yeah, you kids are just rambling on taking this subject waaay off topic. You must be Blizzard emloyees trolling. It is not about security, it's about just what I said.

Silly kids. Try to be less transparent when responding, or just delete the thread altogether if it bothers you that much. Trying to sidetrack my post to the readers is childish, but creative. I'll give you that.

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Woah, let's not scuttle down that path. The other players in this thread are not Blizzard employees, and they are merely expressing a different point of view than you've expressed.

Hopefully, I can help you get to the heart of this situation though. It will help me investigate if you can provide the name and realm of a character on the affected account. Hopefully, I will have more guidance to impart.

Hey guys, let's keep this thread on topic please.

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Q u o t e:
Malkorix is trying to help you. Read his post, maybe he can help get this resolved.

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Indeed. I just want to be sure that I'm providing information regarding the correct account, and if you can list the name and realm of a character on the account you called our staff to inquire about, then I'll be happy to help provide further guidance if I can.

In the meantime, I'd also like to address the concern you've expressed regarding this interaction with our staff. If you believe that this representative spoke out of turn, then you should be sent a survey via email through which you can provide your assessment of the situation. You can also email Billing@blizzard.com with ATTN: Supervisor in the title if a survey is unavailable.

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Q u o t e:
Like I said, add in whatever speculations or opinions you have other than exactly what I said all you need to. It in no way changes what happened.

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Zaam, please answer my question. I've now posted in this thread twice requesting further information from you only to be ignored both times.

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Q u o t e:
I did not see a question. If your suggesting that I list more information here than what I did in the email I sent 4 hours ago, I can do that.

Zaam
Putridis (sent to another server)
Zoq
Padlei
Maaz
Zuum
and assorted bank toons

Earthen Ring

And I didn't ignore you. The posts are being deleted.

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Thank you for the information! Fortunately, only a single character is necessary. Also, may I assume that you've read my prior posts in this thread, particularly the one including information regarding the appropriate method to provide feedback ?

I removed a single post which represented a violation of the forum code of conduct. As moderators we will sometimes make the decision to do so, as an alternative to applying a forum suspension.

All of that aside, I will investigate and I'll do my best to provide you with the best course of action moving forward.

Okay Zaam,

It appears as though you've already taken the right steps for your case to be investigated, though it may be some time yet before your in-game petition receives a response. This would be a good time to check out the sticky post we've created here:

Account Hacked? Security Issue? Look Here!

There are links in there dedicated to account security, and probably the most important thing you can do while you await a response to your petition would be to ensure that your system is as secure as you can make it.

There's also a 'guide' to navigating account recovery in the wake of a compromise listed within, and I hope it helps you through the process.

Should you have any questions, I'll be happy to provide further information or guidance as best I can.

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Q u o t e:
So I am suppose to buy security is the solution? Yeah, you can keep the game and your security. You guys are obviously doing everything you can do if you have "extra security" we can buy "for a nominal fee"... I would have a hard time trying to push that crap at people and sleep at night.

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No, nor is that what I was suggesting when I referred you to that link. It saddens me if this is the only conclusion you drew from the wealth of information present within that thread. I was thinking that the guidance regarding malware scans would be particularly useful, actually.

Also, the information I pointed you to is free. The only security measure which carries a cost is a Blizzard Authenticator. While the physical Blizzard Authenticator isn't free of charge(though it is sold at cost, is shipped for free domestically, and is not profit driven); the Mobile Authenticator, if you have a compatible device, is generally free of charge.

I sincerely apologize if I did anything to offend. I was pointing you at resources that would prove helpful to you over the course of your recovery, and to help ensure that your account is not compromised again in the future. Please understand that our desire is to help you get back on your feet and playing, as soon as possible, and as securely as possible.