Having not played since November this came as quite a shock, but a friend informed me today that my account had appeared to be hacked. I've already changed my password and everything so my question is what information Blizz needs if any to get the authenticator removed.

My friend was telling me I would need to send a fax with a copy of my ID. Is this still necessary?

Fortunately I know how it got hacked, a friend logged into my account (somehow guessed my password) and apparently he had a keylogger (got hacked as well, serves him right)

---

Q u o t e:
Having not played since November this came as quite a shock, but a friend informed me today that my account had appeared to be hacked. I've already changed my password and everything so my question is what information Blizz needs if any to get the authenticator removed.

My friend was telling me I would need to send a fax with a copy of my ID. Is this still necessary?

Fortunately I know how it got hacked, a friend logged into my account (somehow guessed my password) and apparently he had a keylogger (got hacked as well, serves him right)

---

I'd start with a call to Billing on this. If they can successfully confirm your identity on the phone this is simplest. They may request more documentation if that cannot be done, but they can tell you what is needed if that becomes necessary.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - Billing@Blizzard.com

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283