I've just bought a WOW wireless headset in Blizzard Store but they sent me Ally headset and I ordered the HORDE one. I sent an e-mail to billing@blizzard.com on June 8th and so far I got no answer.
So is there any chanel to get an easy contact with Blizzard in order to solve my issue. Note that I live in Brazil and international calls are pretty expensive.

regards,

Fillipe

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Q u o t e:
I've just bought a WOW wireless headset in Blizzard Store but they sent me Ally headset and I ordered the HORDE one. I sent an e-mail to billing@blizzard.com on June 8th and so far I got no answer.
So is there any chanel to get an easy contact with Blizzard in order to solve my issue. Note that I live in Brazil and international calls are pretty expensive.

regards,

Fillipe

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Actually, all of those devices should come with both Horde and Alliance inserts. It's probably best to check your packaging very thoroughly though, as they are a bit hidden.