Please read Blizzard GM

by Sylvissa | 10/06/2010 23:28:02

Sylvissa

My WoW account was hacked last Friday, 6/4/2010. I got all my toons from Duskwood server deleted. I spent a lot of time and effort on these toons and tomorrow it will be a week and my toons have not been restored. I have major depression disorder and anxiety disorder. This week I have been really anxious and depress a lot because I am waiting impatiently to get my toons back so I can play with my friends. I have also been depress because I haven't been able to play with my friends. I had to go to the doctors because I been having a lot of anxiety and depression. I have documentation of this. Please blizzard all I ask is for my toons to get restored back. If I have to work on gear again I can deal with that but a toon you played for years can never be replaced. Please blizzard all I ask is for my toons to be restored so I can be happy.

by Malkorix | 10/06/2010 23:39:44

Malkorix


Q u o t e:
My WoW account was hacked last Friday, 6/4/2010. I got all my toons from Duskwood server deleted. I spent a lot of time and effort on these toons and tomorrow it will be a week and my toons have not been restored. I have major depression disorder and anxiety disorder. This week I have been really anxious and depress a lot because I am waiting impatiently to get my toons back so I can play with my friends. I have also been depress because I haven't been able to play with my friends. I had to go to the doctors because I been having a lot of anxiety and depression. I have documentation of this. Please blizzard all I ask is for my toons to get restored back. If I have to work on gear again I can deal with that but a toon you played for years can never be replaced. Please blizzard all I ask is for my toons to be restored so I can be happy.


I'm so sorry to hear that your account might have been compromised, and that this might be causing any upset for you. I know how anxiety provoking a compromise can be, and hopefully I can help set your mind at ease a bit.

First though, please read our sticky thread here, and thoroughly review the articles in it. This will help you take the right steps to secure your account to help ensure that this doesn't happen again. You can find that thread here:

Account Hacked? Security Issue? Look Here!
Account Hacked? Security Issue? Look Here!

Now, with regard to the actual character and item restoration on your account? I think that you'll be happy to know that, while no restoration is ever guaranteed, that our staff do their absolute best to help our players make as full a recovery as possible in the wake of a compromise. That means that deleted characters and items will very likely be restored, and I see no reason that your account should be an exception =).

Just so that you're aware, wait times are ranging at about a week and a half or so, so please try to remain patient until your investigation can be completed. If you can, try to relax a bit - after all, your account is in good hands.

I wish you the best of luck on a full and swift recovery!


“No snowflake in an avalanche ever feels responsible.”

- Voltaire

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