Pet and Mount Redemption Delays

by Vrakthris | 17/06/2010 01:41:53

Vrakthris

Update 06/25:

Please rest assured that this issue remains under investigation and is a priority for all involved. While we do not yet have an ETA for when pet and mounts purchased from the Blizzard Pet Fore will mail more quickly, we will continue to provide updates as they become available.

We apologize for any inconvenience, and thank you all for your patience.


---------------------------------------

Greetings all,

We are currently aware that redeemed pet and mount codes such as the Wind Rider Cub and Gryphon Hatchling as well as the Celestial Steed are not immediately appearing in player mailboxes.

The matter is being looked into, thus far it does appear that the pets and mounts are being delivered just not as quickly as normal. It seems to be taking several hours to a few days for the pet/mount to arrive.

While we do not have an estimate for when this issue will completely resolved, we will provide updates in this thread when they become available. If you are experiencing this issue please reply to this thread with the following information:

    Pet or Mount purchased
    Date of purchase/Code Redemption


Also, to ensure that this thread remains on-topic and easy to read, we encourage you to refrain from posting additional or unrelated comments. Thank you all for your patience.

[ Post edited by Syndri ]


Customer Service Forum Representative
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Let's go and poke it with a stick.

by Malkorix | 16/06/2010 19:28:14

Malkorix


Q u o t e:
Snuffaluf##*us


เนอกฬฏเน

Don't know what to say...

(Kidding, by the way โ™ฅ. I know it's supposed to read "Snuffleupagus")

[ Post edited by Malkorix ]


“No snowflake in an avalanche ever feels responsible.”

- Voltaire

by Malkorix | 16/06/2010 21:23:19

Malkorix


Q u o t e:
Hello lovely people of the CSF,

Much <3 for all the help i have ever recieved when i needed to come here,

i was wondering if someone could pass along [SNUGGLES] x 1,000,000,000 to Orlyia for the help she gave me recently when my account was hacked, i am not sure if she is on atm, so thought would put it here.

for doing this you all will get [SNUGGLES] x500 each to use as you see fit.

Ahcom


I'm sure she'll see this and be delighted, Ahcom! Also, please feel free to send an email to wowgmfeedback-us@blizzard.com to let us know about any interactions you've had with our staff that you'd like to comment on, including those of us holding down the fort here on the Customer Service Forum!

“No snowflake in an avalanche ever feels responsible.”

- Voltaire

by Malkorix | 16/06/2010 22:08:46

Malkorix


Q u o t e:
I have two kitties, Neko and Kaya =) Both super snugglies!


I knew someone who shared living space with a pair of felines named Scratch and Sniff =).

“No snowflake in an avalanche ever feels responsible.”

- Voltaire

by Malkorix | 16/06/2010 22:40:13

Malkorix


Q u o t e:
Who wants to take odds on a forum suspention bypass happening any time soon??


Let's not =/. It is an unfortunate and regrettable circumstance when one seeking assistance allows their frustration to so completely stymie the process.

“No snowflake in an avalanche ever feels responsible.”

- Voltaire

by Vrakthris | 17/06/2010 23:58:51

Vrakthris

Thank you all for the information you have provided thus far. From looking into many of these myself it does appear that redemption of these pets/mounts are going through and the pets/mounts will show up within a few days if not sooner.

We continue to look into getting the items to you shortly after you redeem the code though. Thank you for your patience while this matter is being looked into.

Customer Service Forum Representative
****
Let's go and poke it with a stick.

by Vrakthris | 17/06/2010 01:00:45

Vrakthris


Q u o t e:
*poke*


Oh, a poke party! I'll go get my most pointy stick!

Customer Service Forum Representative
****
Let's go and poke it with a stick.

by Malkorix | 17/06/2010 01:27:58

Malkorix



Q u o t e:
Sorry Mal.


No worries!

Q u o t e:

In other news.

I am off to an interview tomorrow..
So we have to wait and see what happens now.


Best luck! I'm sure you'll do fabulously.

“No snowflake in an avalanche ever feels responsible.”

- Voltaire

by Vrakthris | 17/06/2010 01:45:01

Vrakthris


Q u o t e:
Random question for Vrak, since this is OT and all...

Vrak, is your sig a Dr. Who reference by chance?

Just curious...

Hope everyone is having a great day! :)


Yes indeed, Steinomite. It was such a wonderful line I had to include it in my signature, if only for a little while. :D


Customer Service Forum Representative
****
Let's go and poke it with a stick.

by Malkorix | 17/06/2010 01:51:17

Malkorix


Q u o t e:
I heard we were having our limbs removed and spraying our internal fluids messily about in this thread?

True?


Fixed.

=3

[ Post edited by Malkorix ]


“No snowflake in an avalanche ever feels responsible.”

- Voltaire

by Malkorix | 17/06/2010 02:02:59

Malkorix


Q u o t e:
5 hours and 7 minutes and counting till i turn the answer to life, the universe, and everything.


A fantastically felicitous natal day to you, then!

“No snowflake in an avalanche ever feels responsible.”

- Voltaire

by Syndri | 17/06/2010 02:26:15

Syndri


Q u o t e:
5 hours and 7 minutes and counting till i turn the answer to life, the universe, and everything.


Don't forget your towel!

Customer Service Forum Representative
Security Checklist: http://us.battle.net/security/

"If you want to make an apple pie from scratch, you must first invent the universe." - Carl Sagan

by Auryk | 17/06/2010 05:42:14

Auryk


Q u o t e:
I gots a job at Universal Studios: Hollywood this summer! :3


Liked it so much that you decided to go back for the summer, eh?

by Vrakthris | 17/06/2010 05:50:37

Vrakthris


Q u o t e:
I gots a job at Universal Studios: Hollywood this summer! :3


Over here we have our diver George... oh no, George... swim for safety! Swim for... oh no, George had a lot of guts to be out there... and there they are. >.<

[ Post edited by Vrakthris ]


Customer Service Forum Representative
****
Let's go and poke it with a stick.

by Auryk | 17/06/2010 05:52:51

Auryk


Q u o t e:

Haha, that was actually Six Flags I was at last year...and I was just a scareactor then. This is the real deal.


Ah yes, forgive me. Well, grats, Krypter!

by Auryk | 17/06/2010 06:01:51

Auryk


Q u o t e:


Turtle!

/flip


ooOOOOoo making me pancakes? Very kind of you, Merdrah!

by Auryk | 17/06/2010 06:49:56

Auryk


Q u o t e:


Strange idea came to me while I was at your old work place.....


Oh, what is that?

by Auryk | 17/06/2010 07:10:38

Auryk


Q u o t e:


Wondering where their job openings are listed......

They have a website that lists current opportunities, similar to how ours used to. When I got the position there, though, I was informed of the "auditions" from a friend.

by Orlyia | 17/06/2010 13:43:20

Orlyia


Q u o t e:
do i get a 1000th post cookie?


Sure!

/chocolate chip!

Customer Service Forum Representative

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http://us.battle.net/security/

by Syndri | 17/06/2010 18:22:37

Syndri


Q u o t e:
Syndri, I think your signature is slightly off. You've got "If you want to make an apple pie from scratch, you must first invent the universe.", but I believe the quote is "If you wish to make an apple pie from scratch".

I get a little obsessive about tiny details sometimes, sorry, heh.


You know, I believe you're right. Updated!

Customer Service Forum Representative
Security Checklist: http://us.battle.net/security/

"If you wish to make an apple pie from scratch, you must first invent the universe." - Carl Sagan

by Malkorix | 17/06/2010 20:39:54

Malkorix


Q u o t e:

I read that and tried to combine Vrakthis and Auryk -- but for some incomprehensible reason my brain came up with Vankirk. >.<

I blame low blood sugar, soon to be fixed.




Vraurk?

Aurkthris?

Rykirk?

Vrakthyk?

Aurythis?

“No snowflake in an avalanche ever feels responsible.”

- Voltaire

by Vrakthris | 18/06/2010 06:23:41

Vrakthris


Q u o t e:
Hi people. This is my first post in the OT.

^_^

Been lurking around, asking questions and helping where I can. Seems like a nice place, so I decided to stop here. Maybe will put my feet up and stay around.


I think you scared them all away, Aslario. :D

Welcome, glad to see a lurker has come forward to say hello. Enjoy and please let us know if you have any questions.

Customer Service Forum Representative
****
Let's go and poke it with a stick.

by Vrakthris | 18/06/2010 06:52:57

Vrakthris


Q u o t e:


Isn't my name all shiny on the front page of the forum? =P


Ham.

Customer Service Forum Representative
****
Let's go and poke it with a stick.

by Vrakthris | 18/06/2010 07:43:19

Vrakthris

For us blues, we provide a list of possible names we would like to use. The names are checked and whichever one is available and it is appropriate (i.e. no double entendres) the top most acceptable name is usually given to us.

Each blue has their own method for selecting a name. I selected mine how I name my play characters, by going with a sound that I like, and building from there. :D

Customer Service Forum Representative
****
Let's go and poke it with a stick.

by Vrakthris | 18/06/2010 08:03:14

Vrakthris


Q u o t e:
Getting 4 wisdom teeth removed tomorrow, yet my Universal orientation is on Sunday. Ohhlawd


Ouch, that does not sound like a fun time. Good to get them all at once but yeah, you will likely not be a happy chipmunk on Sunday.

Customer Service Forum Representative
****
Let's go and poke it with a stick.

by Vrakthris | 18/06/2010 08:20:30

Vrakthris


Q u o t e:
I had them knock me out when they pulled all 4 of mine.


Me too, but I was 13 at the time so when it was offered I jumped at it. I got to be wide awake for my root canal. O.o

Customer Service Forum Representative
****
Let's go and poke it with a stick.

by Malkorix | 18/06/2010 23:23:36

Malkorix

What's a vegetable?

Is that what prey becomes once you've pounced it hard enough?

“No snowflake in an avalanche ever feels responsible.”

- Voltaire

by Malkorix | 19/06/2010 01:47:58

Malkorix


Q u o t e:

Making me feel old. ^_~ My youngest is your age.




It might seem a sappy, but I think it's incredibly cool that World of Warcraft is a game that players from such diverse backgrounds can share and enjoy.

Fills my black little heart with joy, it does.

“No snowflake in an avalanche ever feels responsible.”

- Voltaire

by Aredek | 19/06/2010 18:09:47

Aredek


Q u o t e:
Hey Aredek!

Welcome back!


Thanks! Sadly, I'll only be here for a couple days before I need to take another extended break, but hopefully my schedule will return to normal soon!

An Authenticator today helps keep the bad guys at bay!

Get your very own guard dog and secure your account at the same time. Visit http://us.battle.net/security for more info!

by Aredek | 20/06/2010 17:57:57

Aredek

Happy Father's Day to all the CSF-dads.

Are you all still sleeping or something?! o,0

An Authenticator today helps keep the bad guys at bay!

Get your very own guard dog and secure your account at the same time. Visit http://us.battle.net/security for more info!

by Aredek | 20/06/2010 18:33:36

Aredek


Q u o t e:
Mike & I got engaged over the weekend.

Here's my post & pics:

http://www.restokin.com/2010/06/good-news-everybody/


I couldn't be happier for the both of you! Congratulations!!!

Were you surprised or did you see it coming? :)

An Authenticator today helps keep the bad guys at bay!

Get your very own guard dog and secure your account at the same time. Visit http://us.battle.net/security for more info!

by Auryk | 20/06/2010 23:45:24

Auryk


Q u o t e:


I'm the only one who can keep up with me.

Imagine Robin Williams after about 7 pots of coffee. That's me


Hehe!

by Auryk | 20/06/2010 23:56:36

Auryk


Q u o t e:


So, this was the Green OT thread, could there be a blue OT thread in the near future?


If one of us were to cap the thread, I am sure there would be; there has been in the past.



Q u o t e:


GAMERA!!!


Pisan!


<.<
>.>

*Looks for hidden camera*

....

O.o?

by Vrakthris | 20/06/2010 23:57:26

Vrakthris


Q u o t e:
BIG GUY!!!!

Guess what?

Baro watched Dr. Who yesterday!


Oh? Where did he start? Original Dr. Who? Starting with the 9th Doctor or the 11th?

Smith is starting to grow on me, I still think he's a big manic, and a bit petulant and immature but the last two episodes I rather enjoyed.

Customer Service Forum Representative
****
Let's go and poke it with a stick.

by Orlyia | 30/06/2010 08:16:12

Orlyia

This is still being looked into folks, but everyone above this post SHOULD have received their pets.

If you find this is not the case after relogging and checking your mailbox, please do let us know. It's fine to post again on the account in question with the same standard information and we'll be happy to take a look on an individual basis.

Thank you so much for your patience.

Customer Service Forum Representative

Authenticators! Take a bite (or two) out of crime!

http://us.battle.net/security/

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