Optimum Online NYC connection issues
by Mikepl | 09/06/2008 13:11:52 6-20-08 The issue should be resolved now. If you continue to have issues, reply back to this thread with a trace route to your play realm. --------------------------------------------------------------- --------------------- 6-19-08 Good news! We have received word from Optimum Online that they have made a routing change with their peering partner to try to resolve this issue. We will continue to monitor the issue to ensure that it is resolved. ------------------------------------------------------------ ------------------------ 6-16-08 Thanks again to everyone who submitted their information. We now have enough data for investigation, so there is no need to send any more information in. We are investigating the issue further. ------------------------------------------------------------- ------------------------ 6-11-08 Thanks to everyone who sent in their information regarding this issue. It's something we're still investigating. Please note that this request is only for Optimum Online customers. If you are using a different ISP, please create a new thread. -------------------------------------------------------------- ------------------------ We're going to gather some more information on this issue. Send the following information to forumtech@blizzard.com with the subject line Optonline NYC. Modem: Router: IP address(www.whatismyip.com): Realm: In-game latency: Time of occurrence: Location(city, state): ISP: Trace route to your realm (Start WOW login to the realm you normally play on. Press ALT-TAB to minimize WoW and return to the desktop. Click Start then Run, then type "cmd" In the DOS window type "netstat" Wait until the command prompt appears again, (approx 1 minute) You will see an IP address connected on port 3724. It will look like xxx.xxx.xxx.xxx:3724 this is your connection to Blizzard. Now perform a trace route to that IP address to map the route you take to the realm. Go to Start/Run Type "cmd" to bring up the DOS window in the Run command box. Type "tracert xxx.xxx.xxx.xxx > "C:\trace.txt" in the DOS window Wait for the command prompt to appear again, about 1 minute. Now the file called trace.txt should hold the trace route you took to the realm.): [ Post edited by Mikepl ] Technical Support Mon-Fri, 8am-8pm http://www.blizzard.com/support Rate me here: https://www.surveymk.com/s.aspx?sm=F14YansxzE6NbMdxZWxZCw_3d_3d |
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