Yeah, I was hacked and my rogue and mage (Rizz and Oxyslol are what their names are now) were transferred and had their name changed, I have a ticket open and its escalated, I just wanted to know if there was a time frame for these processes.

There was no harm in opening an in-game petition. Our investigators will look into the unauthorized Paid Character Transfers that were submitted when the account was compromised. While I cannot offer any guarantees, they will investigate your request and attempt to restore any losses they are able to verify. We appreciate you also doing the due diligence in submitting the webform as well; it may help us provide hastier assistance.

If you haven't already done so, you may want to review the following articles:

What to do if Your Account Has Been Compromised:
http://us.blizzard.com/support/article/30796

Account and Computer Security:
http://us.blizzard.com/support/article/30794

Please be aware that the average wait time is approximately 9 to 10 days at the moment, so I encourage you to try to remain as patient as possible. If you have any questions between now and then, please feel free to stop back by and let us know.