My account was hacked
by Ayleanna | 01/05/2010 22:44:16![]() I don't know what exactly to do but my account was hacked. I haven't check all my chars but my main character is missing all her money, items worth anything in all my inventory and bank they even deleted my friends list, and heaven knows what else. I did change my battle.net password, what do I do next? I tried calling customer support and technical support but their lines are completely busy and said to call back...sigh.. How do I get my stuff back? |
by Malkorix | 01/05/2010 22:50:35![]()
I'm so sorry to hear that your account might have been compromised =(. Fortunately, we have some resources that should help. Before you set about actually recovering your account, it is essential to secure your computer system to help make certain that you won't be compromised again. These threads can help: http://us.battle.net/security/ ** Computer Security Recommendations ** _____Computer Security Recommendations Blizzard Authenticator http://us.blizzard.com/support/article.xml?articleId=24660 http://us.blizzard.com/store/search.xml?q=authenticator Mobile Authenticator http://us.blizzard.com/support/article.xml?articleId=26109 After your system is fully secured, you can use this thread as a handbook for the account recovery process: ** Account Compromise Info Center ** [[ Account Compromise Info Center ]] Finally, I know that this is probably pretty stressful, but please try not to stress out too much. While no restoration is guaranteed, per se, we will happily do our best to help you make as full a recovery as possible, and get you back into World of Warcraft as soon as we can. [ Post edited by Malkorix ] How can we make the Customer Service Forum better? Let us know here: |


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