I made a support ticket over 24 hours ago, around midnight last night it said it was escalated and now the ticket has vanished, it does not say I have an open one.

Does this mean my request for character restore has been denied? I'd assume you guys would at least follow up letting me know. What happened?

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Q u o t e:
Ok, I hope you're right, its been about 3 hours since the ticket has vanished.

Thanks, guess I'll keep waiting

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This is awaiting Specialist attention, Wadoodles.

Once they've looked into this for you - they will send you an email with exactly what was done.