Login Issue

by Meditate | 01/06/2010 21:18:19

Meditate

Everytime I try to login on the game or website i cannot get on, I already have an authenticator on my account, and if I did get hacked i have no email stating a password change/email change

Any help?

[ Post edited by Meditate ]

by Syndri | 01/06/2010 23:46:26

Syndri

Hey there, Meditate! I was able to poke into this a bit further, and it doesn't appear as though your account has been accessed by an unauthorized party. (It doesn't appear as though an unauthorized party has even attempted to access your account, either.)

As your fellow posters have suggested, it's possible that your Authenticator has become de-synced and so is returning the wrong code when prompted. Our Billing representatives should be able to assist you with re-syncing your Authenticator, though. You just need to give them a ring!

Billing and Account Services
    Live Representatives Available 7 Days a Week, 7am to 8pm Pacific
    For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
    • Players in Australia should call 1-800-041-378
    • Players in Singapore should call 800-2549-9273
    • Players in Chile should call 1230-020-5554
    • Players in Mexico should call 001-888-578-7628
    • Players in Argentina should call 0800-333-0778
    • All other international players should call: (949) 955-0283


In the meantime, it certainly can't hurt to take a few extra security precautions (run a few malware scans, update your registered email address, and reset your password) just in case our records aren't immediately showing any unauthorized access. A few extra tips and suggestions can also be found here:

Customer Service Forum Representative
Security Checklist: http://us.battle.net/security/

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