Issues that are not bugs.

by Hortus | 05/06/2007 23:57:26

Hortus

Commonly Reported Issues That Are Not Bugs.

There are many issues that are repeatedly reported in this forum that are not considered bugs and should not be posted here in this forum.

Please check this list before making a new post in this forum. Many issues that appear to be bugs are actually intended functionality or should be reported in other places.

1. Realms are down, laggy or crashing.
2. Exploits, Cheats and Hacks.
3. Forum Avatar levels and guilds do not match in-game characters.
4. Armory Information is incorrect/incomplete/out of date.
5. Buff/debuff tooltips do not show the bonuses from talents.
6. Problems with the guild UI when you have more than 500 players in the guild.
7. Haste effects do not apply the correct amount of casting/attack increase.
8. “Impossible” simultaneous actions.
9. NPCs and player pets attack stealthed players.
10. No experience, loot or quest credit for mobs killed exclusively by pets or totems.
11. Priest spells on cooldown while in Spirit of Redemption.
12. Counterspell/Kick locks down unexpected spells.
13. Talents that give percentage bonuses are not reflected on the character sheet.
14. Forsaken PCs and NPCs are invalid targets for undead only spells.
15. Druid Omen of Clarity does not work with Ferocious Bite.

[ Post edited by Hortus ]


Hortus
Blizzard QA
"Random does not mean fair, and past results do not influence future occurrences." - Corbenn

by Hortus | 28/01/2008 19:30:50

Hortus

1. Realms are down or crashing.
Example: Players cannot get past “Authenticating” or the Hyjal Realm is not currently online.
Blizzard Technicians continually monitor all of our realms and work to resolve issues as quickly as possible. QA does not have information about realm status. Information regarding realm status can be viewed at the Realm Status Forum: http://forums.worldofwarcraft.com/board.html?forumId=11113

2. Exploits, Cheats and Hacks.
Example: Several players are using cheats to win PVP.
All reports of exploits, cheats, hacks or the players who are using them should be reported via the in game GM reporting tool or via our web-form at http://www.blizzard.com/support/?id=eHacks000.

3. Forum Avatar levels and guilds do not match in-game characters.
Example: In-game character is level 70, forum avatar is level 63.
The Forum information is not updated in real time, it can often take weeks before avatar information is updated. You can read more information about this issue here: Forum Avatars

4. Armory Information is incorrect/incomplete/out of date.
Example: The Armory page does not list a characters correct guild.
Errors in Armory information should be reported via the “Report an Error” link at the bottom of each Armory page.

5. Buff/debuff tooltips do not show the bonuses from talents.
Example: Improved Thunder Clap tooltip says it slows by 10% instead of 20%.
The tooltips for buffs and debuffs do not update to reflect talented versions of abilities. This is because of a limitation in the buffing system and cannot be changed at this time.

6. Problems with the guild UI when you have more than 500 players in the guild.
Example: Characters do not show up on the guild roster after 500.
The guild UI is intentionally capped at 500 members and may act unpredictably when a guild exceeds this size. We do not limit guild membership to 500 but recommend not exceeding it.

7. Haste effects do not apply the correct amount of casting/attack increase.
Example: 20% haste only increases cast speed by 17%
The formula for hast effects is:
NEW_SPEED = OLD_SPEED / (1 + HASTE_PERCENT)
This can be a bit confusing, but it assures that no amount of +haste effects will result in zero or negative attack or cast speed.

8. “Impossible” simultaneous actions.
Examples: Rogue Vanish being broken by attacks, Two mages polymorphing each other, Paladin Divine Shield being dispelled as it is cast.
Because of the Client-Server nature of the game it is possible for two mutually exclusive actions to occur at the same time resulting in some unexpected behavior. Although efforts are made to minimize these situations they will still happen on occasion.

[ Post edited by Hortus ]


Hortus
Blizzard QA
"Random does not mean fair, and past results do not influence future occurrences." - Corbenn

by Hortus | 28/01/2008 19:31:18

Hortus

9. NPCs and player pets attack stealthed players.
Example: A hunter sends its pet after a druid who then uses Prowl, the pet continues to chase and attack the druid after it has entered stealth.
Stealth is not intended to be an escape mechanic, Vanish should be used to escape combat in these situations. If you feel this should be changed please post in the suggestions forum.

10. No experience, loot or quest credit for mobs killed exclusively by pets or totems.
Example: A shaman uses Fire Nova Totem to kill several quest NPCs and gets no credit.
This is an intended behavior, a player must do damage to an NPC for it to give credit.

11. Priest spells on cooldown while in Spirit of Redemption.
Example: Priest was kicked by a rogue and then died, now all holy spells are unavailable.
Although all debuffs are removed when a character dies, Counterspell and Kick both cause spells to go into cooldown, cooldown effects are not removed by death.

12. Counterspell/Kick locks down unexpected spells.
Example: When kicked while casting a Healing spell, priest discipline spells are also locked out.
Counterspell effects lock out schools of magic not trees. Discipline is a spell tree which includes many holy spells.

13. Talents that give percentage bonuses are not reflected on the character sheet.
Example: Warrior Talent Precision does not increase the hit rating on the melee tab of the character sheet.
The character sheet only displays ability ratings it does not show percentage adjustments. These talents are still working correctly “behind the scenes”.

14. Forsaken PCs and NPCs are invalid targets for undead only spells.
Example: Forsaken players can not be shackled with the priest spell Shackle Undead.
This is working correctly, Forsaken are classified as Humanoids and are affected by all abilities that normally affect Humanoids not undead.

15. Druid Omen of Clarity does not work with Ferocious Bite.
Example: All energy is expended when Ferocious Bite is used with Omen of Clarity.
This is working properly, when used with Omen of Clarity Ferocious Bite converts its normal base cost of 35 energy into additional damage.

[ Post edited by Hortus ]


Hortus
Blizzard QA
"Random does not mean fair, and past results do not influence future occurrences." - Corbenn

by Hortus | 28/01/2008 19:31:18

Hortus

9. NPCs and player pets attack stealthed players.
Example: A hunter sends its pet after a druid who then uses Prowl, the pet continues to chase and attack the druid after it has entered stealth.
Stealth is not intended to be an escape mechanic, Vanish should be used to escape combat in these situations. If you feel this should be changed please post in the suggestions forum.

10. No experience, loot or quest credit for mobs killed exclusively by pets or totems.
Example: A shaman uses Fire Nova Totem to kill several quest NPCs and gets no credit.
This is an intended behavior, a player must do damage to an NPC for it to give credit.

11. Priest spells on cooldown while in Spirit of Redemption.
Example: Priest was kicked by a rogue and then died, now all holy spells are unavailable.
Although all debuffs are removed when a character dies, Counterspell and Kick both cause spells to go into cooldown, cooldown effects are not removed by death.

12. Counterspell/Kick locks down unexpected spells.
Example: When kicked while casting a Healing spell, priest discipline spells are also locked out.
Counterspell effects lock out schools of magic not trees. Discipline is a spell tree which includes many holy spells.

13. Talents that give percentage bonuses are not reflected on the character sheet.
Example: Warrior Talent Precision does not increase the hit rating on the melee tab of the character sheet.
The character sheet only displays ability ratings it does not show percentage adjustments. These talents are still working correctly “behind the scenes”.

14. Forsaken PCs and NPCs are invalid targets for undead only spells.
Example: Forsaken players can not be shackled with the priest spell Shackle Undead.
This is working correctly, Forsaken are classified as Humanoids and are affected by all abilities that normally affect Humanoids not undead.

15. Druid Omen of Clarity does not work with Ferocious Bite.
Example: All energy is expended when Ferocious Bite is used with Omen of Clarity.
This is working properly, when used with Omen of Clarity Ferocious Bite converts its normal base cost of 35 energy into additional damage.

[ Post edited by Hortus ]


Hortus
Blizzard QA
"Random does not mean fair, and past results do not influence future occurrences." - Corbenn

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