Basically what happened was, these kids pretended to be alts of a major top raiding guild. What they do is say there's a BT run tonight, telling you that 800g is the fee. They then steal the gold. It's more in depth, they admitted doing this to many other people.

Any luck for my friend? Worth sending in a ticket?

It can't hurt! Make sure the ticket is as detailed as possible should he decide to send one in.

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Game Master ♈ In-Game Support
Oh, Father Dagon smiles upon me from the bas-relief
And something's fishy down at Devil's Reef