I was suddenly logged off while doing Wintergrasp. I tried to log back in and it said the information wasn't valid. I tried to retrieve my password, but the site told me that my email-name combination didn't exist for some reason...

If you are referring to the account you are posting under, I'm not seeing any changes, Teth.

This may be a case of simple mistyping one of the fields. I'd try again.

If you still find you are having difficulties, certainly something we can check into further.

You may wish to give Billing a ring on this - they could also assist in changing your email if that's what you'd wish to do.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 8am to 8pm PST
E-mail Support - Billing@Blizzard.com

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

Are you talking about a different account Teth?

What character name/realm do you think they are on?

This just doesn't look like a standard malicious compromise at this point, Teth.

I also don't see them on at the moment.

I'd give Billing a ring in the morning for assistance in changing your password, email and have them give this another look then.

You may wish to do a security sweep of your system, just in case - and setup a new totally unrelated email to use with your WoW account. Battle.net has the advantage of that also changing your login.

---

Q u o t e:
I reset my password and logged on to make sure that I wasn't being hacked again. I was still in the exact same place in Storm Peaks (moved over there just in case such an event occurred), meaning that it was Blizzard who reset my password since a farmer would've gone to a major city or something... Still wondering why they never sent me an email saying that my password was reset... I just hope this won't effect the recovery process or whatever.

---

Sometimes those get caught by spam filters for some reason, Teth. I am terribly sorry if this caused you additional concern.

It pays to be cautious - it's not paranoia when they really ARE out to get you :)

In the case of WoW accounts - they are.

It does concern me you didn't find the source. It's true an account can be compromised a LONG time before it's actually accessed - so it's possible another system could be the one that was infected.

Email accounts can also become compromised, if they have a way in there - they just pluck out the information.

Glad to see you have access again. If you have any further questions, please do let us know.

Likely just another poor compromised player's account being pressed into service for other nefarious purposes. We do look into those types of things.

They can run, they can't hide :)