I appreciate the sentiment, but...

by Mishael | 05/11/2007 16:26:52
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Mishael

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I would love to be able to talk to people about this, but right now, my time is being focused on cleaning out the forums. When people get into the office, we can start a dialogue based on the concerns the Shaman community has, but the current spamming trend has to stop. It does not make people look as if they have rational concerns but instead gives the impression of a temper tantrum being thrown and I KNOW that people don't want that impression to color their concerns. Genuine concerns are always taken seriously.

I have great empathy for the community when something is bothering them, but it makes it very difficult to maintain that when they are purposefully disrupting the forums. I would like to urge everyone to get back to posting on these forums, their concerns in a constructive manner.

I'm going to close this thread only because I don't wan't it to be the thread that carries those concerns. I'd rather it be something fresh and well thought-out. Thanks.

*Just as a quick aside, I'm not sure who might have been banned for what, so please don't bring that into this. We're in the right now and provided people aren't posting obscenities or spamming/trolling, or breaking the Code of Conduct, there should be no reason to suspend anyone else.


You have to realize, we have been asking, begging, for blue feeback for months, we had a 24 page thread on the test realm forums just asking someone to ACKNOWLEDGE our concerns, not promise to fix them, just state that they are aware of them.

It is not until we resorted to spamming our own forum that we have seen any blue presence, and while we appreciate your reassuring words, until we see a real dialogue on the issues, I am afraid we will not be satisfied.

by Nethaera | 05/11/2007 16:28:38
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Nethaera

Q u o t e:


You have to realize, we have been asking, begging, for blue feeback for months, we had a 24 page thread on the test realm forums just asking someone to ACKNOWLEDGE our concerns, not promise to fix them, just state that they are aware of them.

It is not until we resorted to spamming our own forum that we have seen any blue presence, and while we appreciate your reassuring words, until we see a real dialogue on the issues, I am afraid we will not be satisfied.


Then I'm afraid we will need to continue to suspend people. I can assure you though, that your concerns continue to be read and forwarded on as they are with all classes. There isn't more that we can say beyond that.

by Nethaera | 05/11/2007 17:02:10
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Nethaera

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Wow what is going on here. Ive played since beta and have dumped alot of time and money into this game and Blizzards pocket. For the forum community to be told to basically watch what you say or we will keep suspending you makes be beyond mad. ALL OF YOU not just Shaman on this forum need to start standing up for yourselves and acting like adults. There is no way any of you should be treated this way for you speaking your mind on these forums about the way things are being handled ESPECIALLY when its YOU who pays each one of these GMs CMs paychecks every week. They need to have some respect for you and not walk around here as if they are a Military leader with the power to destroy. We do have problems with are class in ever tree I agree, but the lack of customer service and the way people are treated in game and on forums is amazing. I am at the end of my rope here and have decided if things dont start to change quickly I will be quitting for good. This has turned into a war and is getting insane.


This is not about telling people what to say. You are mistaken. This is about telling people to abide by the code of conduct otherwise, we have no other choice but to enforce them.

by Nethaera | 05/11/2007 17:47:06
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Nethaera

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Notice Neth stopped posting because shes havign a good laugh with the Devs about this little incident at the momment. Give it a few hours, or maybe even after lunch for them to recover and start again posting the old .


Or it could be that I've been moderating and doing other aspects of my job along with keeping an eye on things here.

by Nethaera | 05/11/2007 18:06:41
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Nethaera

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well neth, im sure people are in the office now... anychance of you getting a dev to take 10 min to read the very first post and give the shamans their first post ever by a dev? get his opinion on things? would be nice and would calm alot of people down... well...as long as he doesnt just say well im looking into it.

Cause you know as well as I...that just doesnt work on these forums anymore. Boy who cried wolf got eaten a long time ago.


Sorry Druk. I can't promise that a Developer is going to post here. We are aware of the concerns players are having with the latest change to the patch notes. It affects more than just Shaman in this case so should any further information come along on that end, it may be information that needs to be posted in the General forum though, anything more specific to Shaman, we'll make sure to get posted over here.

We are also aware of the other Shaman concerns and will continue to funnel the information to the Development Team.

by Nethaera | 05/11/2007 18:10:54
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Nethaera

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Can we delete the posts of people who aren't abiding by the code of conduct? Deleting entire threads seems excessive, given that none of us has control of what people say in "reply" messages.

I feel that, by deleting entire threads, we're losing valuable information from people who are NOT breaking the code of conduct, where we'd be much better off deleting the posts of individual offenders.


One thread that was related to me had about 13 pages of excessive profanity and only 3 posts that were solid and constructive. At that point, as much as we hate to do it, it becomes an issue of time. With so many threads that need moderated, we need that time to get to as many as we can.

by Nethaera | 05/11/2007 18:12:45
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Nethaera

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We don't have concerns about the LATEST patch notes. We have concerns about the ENTIRE shaman class as a whole. the latest patch notes just add more concerns to the shaman class.

nice try though.


Thus why I said this in addition, "We are also aware of the other Shaman concerns and will continue to funnel the information to the Development Team."

I wanted to make sure that it was known that we recognize the continuing concerns of the Shaman community as well.

Q u o t e:
Neth in an earlier response you suggested that poster should repost constructive threads if they were deleted due to large amounts of posts that broke the rules within. Now I'm pretty sure reposting deleted topics is against the rules and seeing as there is no way for us to know why a topic was delete wouldn't that be taking our posting rights into our own hands for posting a deleted topic? I mean some are pretty safe but it might not always be the case. Is there anyway to be safe about this. I ask cause I remember back in the Tseric mage forum days several posters were suspended apparently for posting deleted topics that seemed constructive though I'm sure there could have been other reason but once again it not something we as posters would be aware of.


Unfortunately, this area can get pretty gray. If you have abided by the code of conduct, your post is well-thought out, constructive, and does not violate the code of conduct, you should be safe in reposting. When in doubt give it a few minutes before reposting just in case there is a massive amount of activity on the forums that is causing extra moderation to occur. Also, try to keep in mind whether your post may be inflammatory toward others or the forum in general that you are posting to. Sometimes we will get rid of a thread because it is inciting more flaming on the forum than constructive discussion.

by Nethaera | 05/11/2007 19:04:28
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Nethaera

Q u o t e:
I think the entire community needs a new person to communicate with other than someone spending all their time policing the forums and treating adults like they are children with pointless threats and ill attempted banter. These problems have been around for a long and our only representative has nothing to bring to the table.

I only bash people when the deserve it and when you bring nothing to the entire community that you yourself work for and are suppose to respond to with professionalism, not policing and rude comments. I have not seen one constructive post from Neth that hits on key issues or upcoming changes. If anyone could link one that would be great, not that it would change much.

I just think we need someone who connects with its community a lot better. A real community leader does not have earn respect by threats or acting like a temper fueled adult. They gain respect with constructive posts and common decency, they gain respect because people know they don't have to resort to childish posts because they would have never made one in the first place.

Anyway....you can tell how i feel about the feedback we get from these people THAT WORK FOR US. That treat us like retards. And don't feel inclined to tell us why they intend to do nothing to help us out in ways we need. We don't even really want the changes anymore if we could just be told why they don't want to give us these changes. Which they won't because that might be common customer service :D

Anyway i am done with my rant, i am sure people will bash and some people won't, but guess what, i don't care if i get banned from a game forum from a policing n a z i for speaking my mind.



The only people that have been suspended are those that have violated the Code of Conduct and spamming and disrupting the forums. Those that continue to post constructive feedback or even feedback on how they feel in general, are fine as is. The threat of a suspension is only there as a means to let people know that it is happening and why.

If you wish to send in feedback on the Community Team or any member therein, you can email to wowcmfeedback@blizzard.com . I will reiterate that there is no one person assigned to any forum. I am here to help out where I can and most of that this morning has been in regard to cleaning up the forum so that those that have something they want to say don't get it buried in a mountain of spam.

I expect people to abide by the code of conduct and respect their fellow posters enough not to drown their posts with spam and troll posts. Nothing I have done this morning has been spurred on by any amount of temper. I am not customer service nor is anyone else on the community team. We have other duties outside of moderating these forums. Moderation is only a very small portion as we have said before.

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