How to fix the Comcast lag problem?

by Soliouss | 09/04/2009 19:31:36

Soliouss

I've been getting terrible ms for a good 2-3 weeks now. Instant spells have been taking anywhere from half of a GCD to cast to PAST an entire GCD to cast. I've never had this problem last this long before in my entire life. If there were ever Comcast problems, the problem usually only happened for a day or so, maybe a few days, never a week. It has been going on for a good 3 weeks now and I'm really hating this game ATM.

Naturally everything else works at proper speed. Any other online game, internet sites, XBL, anything else besides World of freaking Warcraft.

HOW DO I FIX THIS PROBLEM? I tried waiting it out but it DOES NOT SEEM TO BE GOING AWAY.

by Charlesps | 09/04/2009 19:43:16

Charlesps

Hello Soliouss,

We should consider tracing to your realm rather than the logon server for this issue using the netstat command.


  • Start WOW login to the realm you normally play on.
  • Press ALT-TAB to minimize WoW and return to the desktop.
Open a command (DOS) window

XP

1) Click Start and then Run
2) Type "command" and press Enter

Vista

1) Click Start and in the "Start Search" field type "command" or "cmd"
2) Right click on the CMD icon and select Run as - Administrator to start the Command window

Running Netstat

  • In the DOS window type "netstat"
  • Wait until the command prompt appears again, approx 1 minute
You will see an IP address connected on port 3724. It will look like xxx.xxx.xxx.xxx:3724 this is your connection to Blizzard (it should read ESTABLISHD at the end).

Creating the Traceroute

  • Type "tracert xxx.xxx.xxx.xxx > "C:\trace.txt" in the DOS window (be sure to remove the :3724)
  • Wait for the command prompt to appear again, about 1 minute.
Now the file called trace.txt should appear on your C drive. This should hold the trace route you took to the realm.

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by Charlesps | 09/04/2009 22:36:05

Charlesps

This is a diagnostic to see if we can find an issue on the route. If there is one you can take that information to the ISP and ask them to look into and resolve the issue.

Technical support needs your feedback. Please take the time to fill out a survey using the link below and tell me how I am doing:
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