Ive read the posts about hackers adding authenticators to my account, and thats all well and good, but isn't there some way to remove authenticators, for example by answering my SQ or confirming my identity? I just get the feeling that on my (other) account this hacker will be having his way with my character since the 24 hours suspension that bilzzard put on my account (which i hugely appreciate) ran out this morning and once that hacker gets out of bed i feel that my armory will soon show a naked character.

Thanks in Advance

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Q u o t e:
Items missing? Password changed? Characters transferred to realms you haven't even heard of? Being asked for an authentication code even though you don't have an Authenticator? If any of these questions match the ones you're asking yourself right now, your account might be compromised.

Now, don't panic. Blizzard Entertainment's Account Services and In-Game Support teams are here to help you, and below we've highlighted a guide from our Knowledge Base that will walk you through each step of the account recovery process including securing your account, regaining access, reporting any losses, and preparing for restoration.

What to do if Your Account Has Been Compromised
http://us.blizzard.com/support/article/30796

Once your account is recovered, you'll want to focus on keeping it secured to prevent repeat compromise. Here are some additional resources that will help you identify security threats, fortify your computer, and add an additional layer of login security for your Battle.net account:

Battle.net Account Security Awareness
http://us.battle.net/security/

Account and Computer Security
http://us.blizzard.com/support/article/30794

How to Identify Fake or Phishing Emails
http://us.blizzard.com/support/article/25133

Battle.net Authenticator
http://us.blizzard.com/support/article/24986

Knowledge is power, and educating yourself is one best ways to protect against compromise. Please keep these resources in mind and remember to share them with family and friends. If you have any questions, let us know! We'll be happy to address your inquiries in this forum.

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For credence, and to provide the sticky link: Account Hacked? Security Issue? Look Here!


Gàze, I'm very happy that you're currently on hold for a Billing representative. Hopefully your time in queue goes quickly and we're able to remove that unauthorized Authenticator without too much additional wait on your part.

While you're on hold, I would encourage you to take some time to really focus on securing your account. There's a great guide quoted up above that you can follow page-by-page; it'll take you through everything. :)