Girlfriends account has been hacked and the hacker placed a authenticator on the account.

Not sure if its possible but could you lock down her account until I can call Blizz in the morning at 8 am?

Her main toon was Djhong on Uther. Dont think I should be putting her login name on the boards.

Thank you.

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Q u o t e:
Sucks to have to sit here and watch the hacker log on and log off all the toons on her account as I type this out......wish in game GM's had a 911 number...

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I'm not seeing anyone on that account at the moment, Capt. Not on the one you mentioned.

Have her check her registered email and if you can get the following instructions to her, would be most helpful.

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If an account has been merged to a Battle.net, or if an email has been changed, or an authenticator added to the account (not the player's own) one of your first stops is going to be Billing. They need to get those sorted out first so the rest of the processes can continue.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 8am to 8pm Pacific Time
E-mail Support - Billing@Blizzard.com

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

Now, it's very very important to figure out where the security breach occurred. If they CAN get back in, they WILL be back. That, unfortunately, you can count on.

These two stickies should prove helpful.

Computer Security Recommendations
_____Computer Security Recommendations

Account Compromise Info Center
[[ Account Compromise Info Center ]]

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109

I do wish you all the very best on a speedy recovery.

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Q u o t e:
Just checked her email account for the email you sent, and they (hacker) had already been in the email account and opened the email you sent and placed it in the junk box (why not the trash?). Regardless, the status showed it was previously an opened email. Recieved a email shortly after from blizzard account services saying they recieved my email and will reply during next business day, but I have not sent an email to them....just opened this thread here and placed a in game petition using my a toon from my account. Curious as to why I recieved the email from blizzard account services.

Should I wait to talk to billing in the morning before I shut down this email account and create a new one for her account once its been recovered? Hope it doesn't take long because she is going nuts and it is in turn driving me insane.

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Does sound like that is a compromised email - unless the junk filter put it there....and then I'd not think it would read as opened.

First, I'd make sure whatever system you are using is 100% secure. Next, I'd go ahead and setup a totally unrelated and unguessable new email - then I'd try to contact Billing in the morning.