This morning I had my account compromised, but luckily, the hacker did not change the email, so I was about to get it back. I contacted a GM, and managed to get a partial restoration (I understand a full one will be a while). However, what I'm asking about is that my account password was reset shortly after the GM conversation. Is this due to the GM, or due to the hacker? If it's the hacker, I guess I'll have to run another trojan search.

Thanks.

The reset was requested by us, not the intruder. You're all right. :)

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Game Master ♈ In-Game Support
Watson here will tell you that I never can resist a touch of the dramatic.

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Q u o t e:
My friends account was hacked.

Guildmates were talking to the hacker and he agreed to come on ventrilo.

They guy demanded a ransom for the account back. I couldn't believe this.

Can a GM please look into this?

Realm: Fenris
Character: Bling

He's currently online as I speak with my friend, the owner, on Ventrilo.

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Put in a ticket if you believe the account isn't in control of the original owner. The Game Master staff will be able to investigate.

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Game Master ♈ In-Game Support
Watson here will tell you that I never can resist a touch of the dramatic.

Who put in a ticket? Did they stay online and speak with a Game Master? I'm not talking about the owner of the account, I'm talking about any one of his friends.

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Game Master ♈ In-Game Support
Watson here will tell you that I never can resist a touch of the dramatic.

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Q u o t e:
Guin
Fenris

From what I heard Guin say, he was just linked an email and the GM didn't do much other than that.

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At this time there isn't sufficient evidence to suggest that the account is compromised. The account owner will need to contact us. The password on the account hasn't been changed so I'm not sure why he would have issues accessing it.

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Game Master ♈ In-Game Support
Watson here will tell you that I never can resist a touch of the dramatic.