Well, it finally happened to me. I've been hacked. Horrible feeling, really. And strange, considering I was just away from the computer for an hour as it happened. Lost all my equipment, bank contents, gold, and even my bags themselves. And I have no idea how it could have happened, as I try to be careful about these sort of things. But, c'est la vie, I guess.

I've read all over the site and done everything that was suggested; changed my e-mail address and passwords, ran virus scans, bought an authenticator, filled out a web form with all the info, and submitted an in-game ticket.

My question is on the ticket. This is the first time I've ever had to make a ticket for anything, and I'm not sure how the process works. Do I just sit around in-game waiting for a GM to PM me? Because I've been doing that for the last 6 hours, and I need to cook some supper.

Also, what is the normal resolution for these situations? Do people get back everything they had previously?

*sigh*, like I needed anything else to stress about.

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Q u o t e:
I have another question, actually.

I've scanned my computer a couple times now and found no keyloggers. I'm careful about any scam or phishing e-mails. I don't share my account with anyone ever at all. What are some other common ways this could happen? And is there any way to find out WHO did the hacking?

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The most common ways are malware, compromised emails and social engineering - which can actually cover quite a gambit.

If you reused the same pass/ID from anywhere else, especially a website - that too is particularly high risk.

Remember when you scan - pop open the launcher and have a bit of gibberish in the text fields. Some malware won't wake up unless the launcher is active.

As to who - this was foreign and malicious. Trafficking in illicit virtual goods is a multi-BILLION dollar a year business and the vast majority of their 'product' is from pillaged accounts.