I apologize for bringing up yet another Auth thread, as it seems to be a huge trending topic, but I would just like to ask a few questions before I get one.

Hacking has become extremely aggressive lately on my server (and all over, I imagine), so after two of my guildiles got hacked in a week I decided I really want one. But I'm also seeing that troubleshooting for these guys is a pain and I'm worried for a few reasons.

• My account is old, so my original CD keys are gone (or so I think. I do have one lying around but I'm not sure if it's from my 2nd unused account or not).
• For some bizarre reason, my security answer is wrong. I know the right answer but every time I type it, it says it's wrong. I don't know if I misspelled it or used a retarded nickname or what when i originally signed up. -_-;

SO I guess what I'm hoping to know is:
• Is it possible to find out of the CD keys I do have belong to my current account or my unused one? Is there any way to get a 'digital copy' of them?
• Can I use the CD key for one of my xpacs? (I probably can find my Lich King one)
• Will I be able to reset my security question with or without the CD keys?
• What forms of identification can I use to prove I am who I am?
• Do I need any of these to change my e-mail address? (my account is currently under my main e-mail and I want to change it to a private one for security)
• As a general question, can I use the same Authenticator on two computers, and is it cross platform?

This obviously is going to seem really suspect, but it's just a lot of bad luck on my part. The account is mine and has been for five years. I really want to secure it with an authenticator, and I've been wanting to get one for months now but I'm afraid of getting locked out and having to wait weeks / months if anything should happen.

Thanks in advance for any advice/help. I really appreciate it.

---

Q u o t e:
Velcroing is a very good idea. Especially for people (like me) who have cats who like to knock loose objects off of a desk to bat them around the apartment (and under couches)...

You should also write down the serial number of the device in a safe location. That way, if it does get lost, you can very easily have it removed with that information alone, and not need to jump through hoops.

---

Indeed! This is probably the number one easiest step you can take to make your life easier if you happen to lose your Authenticator.

Also, I've found velcro to be a substantial obstacle against my ongoing efforts to deploy small objects into the undefended regions beneath local furniture.

Curse you, velcro! Curse you!

---

Q u o t e:
SO I guess what I'm hoping to know is:
• Is it possible to find out of the CD keys I do have belong to my current account or my unused one? Is there any way to get a 'digital copy' of them?
• Can I use the CD key for one of my xpacs? (I probably can find my Lich King one)

---

Currently, I'm afraid there's no such system available. If you do not have the serial number available, but you need to remove a legitimately applied Authenticator, it is necessary to verify one's identity.

---

Q u o t e:
• Will I be able to reset my security question with or without the CD keys?

---

Currently, under normal circumstances changing the Secret Question/Answer on an account isn't an available service.

---

Q u o t e:
• What forms of identification can I use to prove I am who I am?

---

Government issues photo ID is generally the only acceptable form of identification.

---

Q u o t e:
• Do I need any of these to change my e-mail address? (my account is currently under my main e-mail and I want to change it to a private one for security)

---

Of those items listed, in most circumstances only the answer to your secret question should be necessary to change the registered email address on your account.

---

Q u o t e:
• As a general question, can I use the same Authenticator on two computers, and is it cross platform?

---

The Authenticators are attached to an account, not a computer. You can use them anywhere you would normally be able to log in. For more information, it would be very wise to thoroughly review our Authenticator FAQs here:

Blizzard Authenticator
http://us.blizzard.com/support/article.xml?articleId=24660

Mobile Authenticator
http://us.blizzard.com/support/article.xml?articleId=26109

---

Q u o t e:
This obviously is going to seem really suspect, but it's just a lot of bad luck on my part. The account is mine and has been for five years. I really want to secure it with an authenticator, and I've been wanting to get one for months now but I'm afraid of getting locked out and having to wait weeks / months if anything should happen.

Thanks in advance for any advice/help. I really appreciate it.

---

My pleasure! You might want to check out our security site too, since it contains valuable guidance on keeping your Battle.net account secure:

http://us.battle.net/security/

---

Q u o t e:


Ah, ok. I can't reset it. But I did print out and am filling out the form posted above and it gives the option to retrieve the answer I had originally, so with that it should be good.

I've got a state ID so I should be able to get this stuff settled. Gonna order the authenticator this week.
Woot.

Thanks again everyone.

---

Delighted to hear it! Don't forget to check to see if your mobile device is compatible with a Mobile Authenticator, and to check the FAQ to see if it will meet your needs =). Each type of Authenticator has its advantages, but the Mobile Authenticator is free (or very inexpensive), and is available virtually instantly.