I faction transfered this character about 5 hours ago and its still not done, is this a normal wait time? I have already faction transfered this character before and it only took about 30 minutes.

We are aware of the delays surrounding our paid services (e.g. Faction Change, Paid Character Transfer, etc.) and are currently working as quickly as possible to resolve this issue so that you may access your characters once more. For more information on this issue, please join the discussion already in progress here:

Faction change down?

Also, please note that this issue has been largely resolved and the unprocessed transactions are now processing at a much quicker pace.

Thank you for patience.