Event Calendar is wrong? (Darkmoon Faire)
by Kuma | 10/03/2008 10:42:17 http://www.worldofwarcraft.com/info/events/calendar/ It says Darkmoon Faire is here for the week of March 10 - March 16. I'm standing in Elwynn and its not here. :( Does it appear after server reset? |
by Kisirani | 10/03/2008 17:11:03 Hello everyone. For those of you who were unaware, the Faire was last week, not this week. I apologize greatly for the miscommunication between my team and the web team who maintains the event calendar. The March Darkmoon Faire was listed a week later than it actually occurred. Unfortunately we cannot spawn the Darkmoon Faire for a second week. However, I'm in the process of sifting through the rest of the Faire dates to make absolutely certain they're correct. If I find any more inaccuracies, I will get them corrected for you. |
by Kisirani | 10/03/2008 17:22:40
I'm sorry, but it's not an option. I assure you the April Faire's date is correct, and I've gone through the calendar and informed the web team of further inaccuracies so it won't occur again. |
| by Kisirani | 10/03/2008 17:32:26 GMs will not have the ability to exchange decks for trinkets, and no amount of my mandating it will make it so. I play the game. I've gotten a deck myself. I understand it's an inconvenience for you, and that you've been looking forward to turning in the deck. The Faire was there last week. It ran all week. It wasn't bugged, the barkers showed up as they were supposed to, and everything went smoothly. I have apologized for the miscommunication between the web team and my team. However, as this was not a situation wherein the content in-game was not working properly, the Faire will not return until next month. |
| by Kisirani | 10/03/2008 19:06:17 I apologize for being gone for a bit, folks -- I had a meeting to attend. I understand you're upset. I do. I understand you'd like to see the Faire come back. I understand you want to turn in your decks. I'm very sorry for the miscommunication that resulted in the date you were expecting being incorrect. I want to clarify what you won't see. You will not see a single NPC spawned in to turn in your decks. You will not see the GMs take your decks and give you trinkets in return. Now, I will have a discussion with my team again about the situation. I would suggest, however, being patient. |
by Kisirani | 10/03/2008 19:11:03
I do believe that came across on the first page. :P I understand you're upset. However, profanity, insults and the like are not going to get you results. Let's have a civil chat about this rather than being insulting, hm? |
by Kisirani | 10/03/2008 19:16:33
Being upset, my friend, does not mean you are exempt from forum rules. I'm not taking action against anyone. I'm calmly informing the people angry in the thread that being civil will bring about the best results. I meant being patient until I speak with my team and return with an answer for you. While this will most likely be today, it will not be immediately. |
| by Kisirani | 10/03/2008 19:29:54 Thank you, folks, for stepping up and providing civil discourse lately. That's what I'm after, and I apologize if at any point I came off as patronizing. Spawning the NPC is not a solution as it would have to be done manually by a person across all servers. If that server had issues, it would have to be spawned again. There are other concerns as well regarding that method -- it is not something we employ, as a result. Like I said, I will discuss it with my team, but in the meantime, please be patient and civil in your discussion of the matter. Thank you. :) |
by Kisirani | 10/03/2008 20:27:31
This is also not an option. The act of turning in a deck is a quest. GMs cannot complete a quest for you and give you the requisite reward item. This is not a service they can provide, and there are a variety of reasons behind it, including that of policy. I am very much aware of our options at this stage in the game. While I appreciate the suggestions being made, trust me when I say that it is not a question of what can be done, and suggesting alternatives isn't really on the road to getting the solution you desire. |
by Kisirani | 10/03/2008 20:32:52
To reiterate what has already been said: Spawning one NPC is not a clean option. I understand what the options are, folks. I appreciate your desire to help, but suggestions on how to remedy the situation aren't really what I require at this stage. :) |
by Kisirani | 10/03/2008 20:44:40
For the last time, no, this is not an option. Folks, I can't go into every last detail regarding spawning and the like, but I will tell you that the only option that we would pursue regarding this matter would be to spawn the faire again. And this is not up for debate. Your hearts are in the right place, but please, please trust me when I say that your suggestions actually carry more problems and more uncertainty than the one I've stated. As I said, this is something that must be discussed with my team. |
by Kisirani | 10/03/2008 21:01:56
Whether or not it will be. There are considerations to be made. That's why I asked for your patience. |
| by Kisirani | 10/03/2008 21:08:51 While we're waiting (it's out of my hands now at the moment, we're speaking with other folks) I do apologize for the ambiguity in my previous statement. I should have made it more clear that we were considering no other options other than spawning the faire in its entirety. You folks have, for the most part, been patient since I requested it, and for that I thank you. |
| by Kisirani | 10/03/2008 21:32:31 While we're waiting... (yes, we're still waiting).. I've gone into reasons why GMs cannot give you what you're after. I've gone into reasons why NPCs alone cannot be spawned. I'd like now to explain why spawning the Faire again isn't a simple task. This is not something that can be done in the blink of an eye. On my end it's relatively quick, but there's more to bringing this about than simply plugging in a number or two. It requires realm restarts, for one thing, and this is something we wouldn't do at this time or indeed at any time during the evening for something less than a critical fix. While I do completely understand that you want your decks, we wouldn't want to interrupt the play of thousands upon thousands of people who have no interest in this. That, too, would be poor service. Now, it's Monday, so we have maintenance coming up, which is a good opportunity for a restart fix. It requires some work on the part of those who maintain the servers, so it's important to make certain such a fix isn't conflicting with anything. We're in that process. Be patient with me a bit longer. |
by Kisirani | 10/03/2008 21:55:56
You may have missed this, as you are quoting a rather early post of mine, but I did just that for the Faire dates, and I plan to go through again and make certain the rest of the dates are correct. |
by Kisirani | 10/03/2008 22:15:38
I did check them, and corrections, if necessary, have already been put forth to the web team. :) |
by Kisirani | 10/03/2008 22:18:09
I am sorry, but you are mistaken. In essence, it is not effective customer service to spawn in the single NPC that would not be subject to normal spawning rules and thus would need to be minded quite often by GM staff across all servers to make certain it was still up. Please read the rest of the thread. :) |
by Kisirani | 10/03/2008 22:30:06
Manually spawning it would deactivate most of its automation, which would require a great deal of minding. |
by Kisirani | 10/03/2008 22:36:19
Would you accept poorer GM response time across the board in order to have this NPC active? I don't consider that an acceptable solution, and I'll wager a good number of players would agree in that area. It has already been discussed what the options are, and spawning in a single NPC is not one of them. |
by Kisirani | 10/03/2008 22:42:30
Not in comparison, no. I will reiterate this plainly: The only option to allow people to turn their decks in is to start up the entire faire again. There is no other means that will be considered. I appreciate the thought behind posing suggestions, but I have already explained many times why they are not feasible. |
by Kisirani | 10/03/2008 22:49:06
I do hope you've read the several posts I've made that the discussion of spawning the faire during Tuesday maintenance is already being made. The discussion is still in process. I can't speed it up. Please bear with me, here. |
by Kisirani | 11/03/2008 00:00:54
No bumping is necessary. I assure you, my forum navigation skills are up to the task, and I haven't forgotten. I'll update you when I have news to give. |
| by Kisirani | 11/03/2008 01:15:16 After discussions and checks to ensure there are no conflicts, the Darkmoon Faire should return after Tuesday's maintenance. |
by Kisirani | 11/03/2008 01:19:31
It should be fully up and running in Elwynn. |
by Kisirani | 11/03/2008 02:26:03
Out of curiosity, what post do you feel I deleted? I only edited the first post, and I didn't remove anything other than the status update; I only added the conclusion. |
by Kisirani | 11/03/2008 04:38:45
I've made sure all the rest of the Faire dates are correct for this year. ;) |
by Kisirani | 11/03/2008 17:05:55
Sri... trust me when I say that while some things can appear without a realm restart, it is only in restarting the realm that we can assure it will function properly. And with maintenance, it will. :) |
by Kisirani | 11/03/2008 17:06:54
Let me clarify when I said I checked the dates. I went through both the events calendar and the dates in the code to ensure they were correct. They now are for the rest of the year. |
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