Couldnt connect to WoW or Worldofwarcraft.com
by Horsie | 20/10/2009 23:42:55![]() I got disconnected a bit ago and couldn't connect "Unable to connect" when i try to login, and I couldn't even load any page on worldofwarcraft.com, my internet was fine as I could navigate other pages just fine what is that all about ? O.o |
by Datth | 20/10/2009 23:57:11![]() Hi Horsie, All of our website and servers are currently online. If you can't go to http://www.worldofwarcraft.com, can you go to http://12.129.242.22 If you can go there, try these to see if it'll clear up your issue: http://us.blizzard.com/support/article.xml?locale=en_US&articleId= http://us.blizzard.com/support/article.xml?locale=en_US&articleId= If you can't go there, please run a trace to the www.worldofwarcraft.com address and post the results. If you don't know how to do a trace, go to http://us.blizzard.com/support/article.xml?articleId=21230 for a basic set of instructions. Tech Support How did I do? https://www.surveymk.com/s.aspx?sm=lfO7GX4hyFtZ1WJ5pB7JhQ_3d_3d |
by Datth | 21/10/2009 00:00:14![]()
No! --edit-- You tricked me into replying :( [ Post edited by Datth ] Tech Support How did I do? https://www.surveymk.com/s.aspx?sm=lfO7GX4hyFtZ1WJ5pB7JhQ_3d_3d |
by Datth | 21/10/2009 00:04:23![]() Those time intervals sound like a network device refreshing or being updated. We didn't patch anything today. Tech Support How did I do? https://www.surveymk.com/s.aspx?sm=lfO7GX4hyFtZ1WJ5pB7JhQ_3d_3d |
by Datth | 21/10/2009 00:04:51![]()
I need info. :( Tech Support How did I do? https://www.surveymk.com/s.aspx?sm=lfO7GX4hyFtZ1WJ5pB7JhQ_3d_3d |
by Datth | 21/10/2009 00:06:10![]() If you're getting the issue, we'd like to see some traces, at least to the main website if you can't go to http://www.worldofwarcraft.com. Knowing if you can go to the IP address equivalent will also be useful. Tech Support How did I do? https://www.surveymk.com/s.aspx?sm=lfO7GX4hyFtZ1WJ5pB7JhQ_3d_3d |
by Datth | 21/10/2009 00:13:01![]() If you all can get a trace to the web server during these outages, it would help us see any potential issues. The command is tracert www.worldofwarcraft.com Instructions on how to run it can be found on the first post. Restarting the computer may let you log on as well as refresh your network connection. Tech Support How did I do? https://www.surveymk.com/s.aspx?sm=lfO7GX4hyFtZ1WJ5pB7JhQ_3d_3d |
by Datth | 21/10/2009 00:20:35![]() Running a tracert now when it works won't really give us an accurate result. I'm not sure if some of those time outs around hop 6-9 are ISP protections or if it's really timing out there. We'd like the traces during the times when you cannot connect.
Did it say anything about unable to resolve name or something similar? Tech Support How did I do? https://www.surveymk.com/s.aspx?sm=lfO7GX4hyFtZ1WJ5pB7JhQ_3d_3d |


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