Couldnt connect to WoW or Worldofwarcraft.com

by Horsie | 20/10/2009 23:42:55

Horsie

I got disconnected a bit ago and couldn't connect "Unable to connect" when i try to login, and I couldn't even load any page on worldofwarcraft.com, my internet was fine as I could navigate other pages just fine

what is that all about ? O.o

by Datth | 20/10/2009 23:57:11

Datth

Hi Horsie,

All of our website and servers are currently online. If you can't go to http://www.worldofwarcraft.com, can you go to http://12.129.242.22

If you can go there, try these to see if it'll clear up your issue:
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=21226
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=21227

If you can't go there, please run a trace to the www.worldofwarcraft.com address and post the results. If you don't know how to do a trace, go to http://us.blizzard.com/support/article.xml?articleId=21230 for a basic set of instructions.

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by Datth | 21/10/2009 00:00:14

Datth


Q u o t e:
will a blue post a reply to this ty


No!

--edit--
You tricked me into replying :(

[ Post edited by Datth ]


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by Datth | 21/10/2009 00:04:23

Datth


Q u o t e:


This is not just hitting him... not thinking it is on our side unless the patch is conflicting with something? I am having the same issue and was having no issues until today. First DC was about an 5:15PM EST and the second was about 5:45PM EST
Those time intervals sound like a network device refreshing or being updated. We didn't patch anything today.

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by Datth | 21/10/2009 00:04:51

Datth


Q u o t e:
Same problem here as well


I need info. :(

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by Datth | 21/10/2009 00:06:10

Datth

If you're getting the issue, we'd like to see some traces, at least to the main website if you can't go to http://www.worldofwarcraft.com. Knowing if you can go to the IP address equivalent will also be useful.

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by Datth | 21/10/2009 00:13:01

Datth

If you all can get a trace to the web server during these outages, it would help us see any potential issues. The command is tracert www.worldofwarcraft.com
Instructions on how to run it can be found on the first post.


Q u o t e:

i can go to the main website now but i cant log in. everytime i put my authenticator in immediately it wont let me log in
Restarting the computer may let you log on as well as refresh your network connection.

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by Datth | 21/10/2009 00:20:35

Datth

Running a tracert now when it works won't really give us an accurate result. I'm not sure if some of those time outs around hop 6-9 are ISP protections or if it's really timing out there. We'd like the traces during the times when you cannot connect.


Q u o t e:


That was the first thing I tried to do. It said something about not found. Sorry did not copy it.


Did it say anything about unable to resolve name or something similar?

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