I did a paid transfer, got the confirmation that it was complete, played on the character for a while, and now its saying "You cannot log in until the character update process you recently initiated is complete"

and its been saying this for probably around 10 days.

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Q u o t e:
do issues get resolved via forum? or is that wishful thinking?

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Sadly, this is one of those issues that will require our Billing Department's expertise. As Moon suggests, though, you may find some success in pressing the redial button a few times rather than calling back days apart. Our Billing Representatives are always answering calls freeing up room within the queue, so redialing puts you in a great position to fill one of those spots when there are vacancies.