Can't Upgrade to BC

by Vereynn | 30/01/2008 22:32:33

Vereynn

I don't have any problems with my card (no restrictions, no funds problems) yet I can't upgrade online to BC. Gives me an error:

Error 202: We were unable to process your request with the information provided. Please contact our Billing and Account Services team for assistance - (800-592-5499).

Everything is correct. I cleared my cookies and tried IE instead of Firefox as well. I called the Billing services and that didn't help - just a bunch of automated crap. I guess I could go buy it at the store? Much easier to do it online though, and I'm not sure what the problem is.

by Malkorix | 30/01/2008 10:44:39

Malkorix


Q u o t e:
I don't have any problems with my card (no restrictions, no funds problems) yet I can't upgrade online to BC. Gives me an error:

Error 202: We were unable to process your request with the information provided. Please contact our Billing and Account Services team for assistance - (800-592-5499).

Everything is correct. I cleared my cookies and tried IE instead of Firefox as well. I called the Billing services and that didn't help - just a bunch of automated crap. I guess I could go buy it at the store? Much easier to do it online though, and I'm not sure what the problem is.


I did some poking around on our Technical Support forum, and it seems that the best method to resolve this is to contact our Billing Department:

Q u o t e:

Billing & Account Services

Phone Support - 1 (800) 59-BLIZZARD
Live Representatives Available Mon-Fri, 8am to 8pm PST
E-mail Support - Billing@Blizzard.com


If you'd rather not, then a brick and mortar store should have a copy of World of Warcraft: the Burning Crusade on-hand. It might be a good idea to see about resolving this issue via Billing anyway, in the event that it might cause any issues with modifying your account in other ways though.

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