Can't log in game...now authenticator Locked
by Bloodorchid | 06/05/2010 19:46:37 Hello all, I just tried to log into the game, and i keep getting the information you have entered is incorrect blah blah... I do have an active authenticator, and I had to log into the forums to post and had no problem... I am weary of logging into my battle net e-mail to check for password resets etc... as I never log into it, and dont want it to be compromised if I have malicious software on my system... Could a blue check to see if anything on THIS account has been changed at all?? Thank you and I am running scans now with Malwarebytes. Also, I browse only with Firefox with adblock plus and no script... [ Post edited by Bloodorchid ] |
by Malkorix | 06/05/2010 19:59:00
Utilizing just a cursory examination, nothing appears to have been changed recently as far as I am able to determine. Is it possible that you might have mis-typed your password or account name upon attempting to log-in? EDIT: This will sound silly - but have you made certain that you're holding your Authenticator right-side up? An invalid Authenticator code will return a log-in failed error message. [ Post edited by Malkorix ] “No snowflake in an avalanche ever feels responsible.” - Voltaire |
by Malkorix | 06/05/2010 21:31:20
That's possible. Have you tried removing it manually, then re-adding it? That might be a good way to tell if the numbers it is providing have become de-synced as well.
It is a good idea to take your time and make sure that doesn't happen, yes. [ Post edited by Malkorix ] “No snowflake in an avalanche ever feels responsible.” - Voltaire |
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