Can't install Wrath of the Lich King

by BrĂ¯elle | 21/05/2010 00:06:16

BrĂ¯elle

Hello,

Writing because I upgraded my account 2 days ago to Wrath of the Lich King, and have had no luck updating the software. First I tried to install the update over my current installation of the game, using the Universal Mac file. I can't remember what the error was, but sometime during the install it asked for disc 2 I think. My only option to continue was to put the disc in or cancel and my account has been directly through the internet since the beginning, so I've never had any discs. I then completely uninstalled the game and attempted to install it fresh. The second time, at 8%, the install failed with this error:

"The installer was unable to read the file "/Users/Shared/Blizzard/World of Warcraft Installer/Installer Tome 2.mpq". This error may be caused by problems with the media or drive at / --for example, a scratched or dirty CD-ROM/DVD-ROM, hard drive corruption, or a networking problem while downloading the installer. (The data being read was "MPQs-1/Classic common/unconditional/Data#common-2.MPQ/World/Maps/Azeroth/Azeroth_30_46.adt", and the error code was 8.) If this problem persists, please contact Blizzard Technical Support. (Converter::Load)"

Since this time, I have tried to uninstall and install all over again. Got through WoW and Burning Crusade. It didn't allow me to log in, said I needed to update. I again tried to install the client, and that time got to around 74%. Each time I've tried to install it since then, it's failed at a different percentage, but has always asked for a disc sometime during the installation.

I am unable to play the game at all now, because my account is requiring Lich King to play. I'd really like to play this, and I'm hoping for a response and some type of fix for this issue as soon as possible. If I am unable to come to a solution, I will have to request a refund of the Lich King and to have my account downgraded, which I really don't want to do.

Please help :)


Update: I saw the post from Radoslawn recently and although appreciated, I tried all steps he listed in the post and I'm still having the same issue where it asks me to put the cd in and fails before fully installing :-/

[ Post edited by BrĂ¯elle ]

by Lucytr | 22/05/2010 15:34:24

Lucytr

Greetings, BrĂ¯elle

If it is asking for a disc, then most likely you're downloading it on a wireless connection. This will cause the files to become corrupted when the signal degrades (and it will). I would suggest starting with WotLK as Rad suggested, but instead of using your WiFi, connect an ethernet cable to your router or modem.

In addition:

Most installation problems can be resolved with some basic system maintenance.

First, make sure you have a Shared folder in Macintosh HD/Users/. If you don't, you'll need to create one:

- Navigate to Macintosh HD/Users/.
- Click File -> New Folder.
- Call the new folder Shared.
- Once it's created, highlight the folder and press Command (Apple) + I (as in Igloo).
- At the bottom of the info window, find "Ownership & Permissions" or "Sharing & Permissions."
- Click the padlock and enter your Admin password.
- Make sure that "Everybody" has Read/Write permissions.
- Click the cog (burst/flower) and choose "Apply to Enclosed Items."

Please use the steps below to repair file permission settings on the hard drive.

1. Navigate to /Applications/Utilities/ and open Disk Utility
2. Select the hard drive the game is installed on
3. Select the First Aid option
4. Click on the Repair Disk Permissions button

Repair Directory Procedure:

1. Shut down the computer.
2. Power up holding Cmd (Apple) +s until you get a black screen with white type
3. At the cursor please type the following: /sbin/fsck -f -y and press return
*NOTE - Please be aware that some of the procedures will look like they are frozen, but are actually taking a long time i.e. checking hierarchy
4. If anything had to be repaired, repeat step 3. Do this until it says "The Volume appears to be OK."
5. Once things are repaired type exit and press return
6. Computer will boot into Mac OS

You can also try creating a new admin account:
1. Go to Apple menu => System Preferences => Accounts.
2. Create a new Admin account. You will need to authorize by clicking the padlock and entering your admin password.
3. Log into that account.
4. Use that account to install the the Applications folder.

I would also recommend running the Apple Hardware Test. You will need to have the original disc your computer was shipped with mounted in the drive. Hold down the "D" key while rebooting to get into the Apple Hardware Test from the choices. If you don't have an Intel-based Mac, you'll need to hold down "Option" while booting to get to the Startup Manager. Then you can choose the AHT from the options there.

I'd recommend an extended test of all hardware, looping if that's possible. That will let us know for sure if there are any hardware problems. If it reports any hardware issues, you'll want to contact a local Apple Service Provider to address those.

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