So my iPhone crashed and it had my authincator on it. So now I am locked out of 2 of my accounts and have been trying to get in touch with Blizzard all day long, and just keep being told they are to busy to care about thier customers. I have tried to call over 50 times today... Its funny cause I work in a call center for a major corp that has an active member base of around 8 million and the longest our customers have to wait (and none get turned away) is around 6 mins. I mean, even when I call ATT or Time Warner, the longest I have to wait is 15 mins.

And before you ask, I dont have a scanner to copy my id to fax it or email it, so I have to do it over the phone.

So I will be cancelling 5 different accounts that I currently pay for and move to a company that cares. I know that ill probably get trolled for this, but i hoped that a blue would see it and maybe show thier boss that all this money that people pay, well maybe it should be used for the actual customers.

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Q u o t e:
Please read this,

Experiencing a High Volume of Calls

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Please do, as it helps explain the scenario you are currently facing. Also, excerpted from that thread:

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Q u o t e:
Authenticator Assistance

If an Authenticator needs to be removed from your account, please call 1-800-59-BLIZZARD or email billing@blizzard.com from the account’s registered email address to request assistance. If the Authenticator that was applied to your account was unauthorized, then it is possible that a Billing & Account Services or Technical Support forum representative may be able to assist, and you can create a post on our Technical Support forum to request assistance: (http://forums.worldofwarcraft.com/board.html?sid=1&forumId=11110). Please note: A forum post within that forum is not an effective means to report an account compromise, and it would be best to take the necessary steps to secure your account and set about reporting the compromise prior to taking this step. You can find the appropriate link at the bottom of this post.

When making contact via email, it may be necessary to complete and submit a copy of the Terms of Use Form (http://us.blizzard.com/support/article/26361) along with a photo ID, we recommend bookmarking this form for later reference.

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Q u o t e:
So I will be cancelling 5 different accounts that I currently pay for and move to a company that cares. I know that ill probably get trolled for this, but i hoped that a blue would see it and maybe show thier boss that all this money that people pay, well maybe it should be used for the actual customers.

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I hope you'll reconsider your choice, especially since despite the long queues to reach us, we care quite a bit =/. We already do invest considerable resources in providing support, and will continue to do so.

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Q u o t e:



Sorry to heard that your IPhone crashed, but Blizz doesn't care about its players. They keep saying they try best to help us which they did good job at it hand off the phone on us when we call them.

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Actually, that message exists to help allay confusion, though I'm sorry if it has mislead you into believing that we do not care. The reason it was added was because previously, when our hold queue was full, it caused confusion and the mistaken impression that our phone system was down.