Opened a ticket 3 days ago and am still waiting for some sort of response. Do you really think that this is good customer service?

The following response was written by one of our new teammates. Because they are still in training and do not yet possess a forum account of their own, they shall be posting via proxy through me.

I do apologize for the wait time you’ve experienced Billups, we’re just as unhappy with the extended queue duration as you are, however, we are indeed working to address this as quickly as possible. As others have mentioned, we’re always looking for qualified and talented individuals to join our ranks.

Blizzard Career Opportunities
http://us.blizzard.com/en-us/company/careers/

That said, keep your petition open and we will get to it as quickly as possible, even if you are offline. Thank you so much for your patience, it is deeply appreciated.