Blank Login Screen

by Apexi | 27/03/2007 00:12:49

Apexi

When I load up Wow I only get a blank screen of the dark portal with no buttons or text boxes. I tried typing my password and hitting enter, and it did load something, but i couldn't choose a character.

I tried looking around for answers on the forum but couldn't find anything.

by Davidhc | 27/03/2007 00:18:05

Davidhc

Hello Apexi,

We've seen some firewalls cause this issue. What firewall do you have installed?

by Davidhc | 27/03/2007 00:27:41

Davidhc

Have you ever had any firewalls installed on your computer in the past? Norton, McAfee, etc.?

What is the make and model of your router? Would it be possible to bypass your router for now? You can connect your computer directly to the Cable or DSL Modem. This is just a test to see if the router is an issue.

by Davidhc | 27/03/2007 00:43:19

Davidhc

Can you post a Trace route to our logon servers? This is how to run a Trace:

http://www.blizzard.com/support/wow/?id=aww0827p5

When your Trace hits our network, you will see this in the last several lines of the Trace Route:

* * * Request timed out.

This is normal, and intentional, on our part. Our network is set to not respond to Trace Routes.

Please also show or describe or email your Trace Route to your ISP. They can fully interpret and diagnose your Trace Route in detail, and run further tests.

by Davidhc | 27/03/2007 01:14:26

Davidhc

Do you know of anyone else in your area who uses the same ISP?

Let's try power resetting your Cable Modem. Shut down your computer, and unplug the Cable Modem for a minute, and plug it back in again. Let it power up until all of the lights are solid, and then boot up your computer and start up WoW.

by Davidhc | 27/03/2007 01:22:20

Davidhc

The only thing I can see that could be wrong is this hop:

Q u o t e:
8 99 ms 211 ms 203 ms 12.122.255.74

But that shouldn't be causing this issue.

What we've tried so far:
1) Checked for Firewalls
2) Bypassed Router
3) Run a Trace Route

4) Power Reset Network - we'll see how this goes.

by Davidhc | 27/03/2007 01:29:23

Davidhc

Ok, let's try booting into a Selective Startup, which will minimize the number of startup programs running in the background:

Windows XP users:

Click Start and select Run, then type "msconfig" and click OK.
In the General tab:

1. Choose Selective Startup
2. Disable (uncheck) Load startup items
3. Click OK and Reboot

For Windows Vista users:

Click Start and in the "Start Search" field type "msconfig" and hit Enter.
In the General tab:

1. Choose Selective Startup
2. Disable (uncheck) Load startup items
3. Click OK and Reboot

Then try logging in again.

Can you also post some information about your computer? You can find this information in the Direct X Diagnostic Tool:

Click on Start
Click on Run
Type in: dxdiag
Hit Enter or OK

Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste the first half of the dxdiag file (up to and including the "System Devices" section) into a new post.

by Davidhc | 27/03/2007 01:47:20

Davidhc

Thanks for posting your system information, Apexi.

Q u o t e:
if I delete my wtf and interface folders I get a totally black screen.

Can you try changing the World of Warcraft shortcut? Right-click on it, and choose Properties. Then change the Target field to this:

"C:\Program Files\World of Warcraft\Launcher.exe" -opengl

Click Ok to save the change, and use the shortcut to start up WoW.

by Davidhc | 27/03/2007 01:55:36

Davidhc


Q u o t e:
I'm off to class now

If you're playing on Campus, or if you're using the school's network, I'd ask around to see if other students are having the same issue.

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