Help Please! Just tried logging into Wow & also Battlenet Account & it is asking for and Autenticator Code which I do not have. From what I have seen in posts, appears my account has been hacked. But I have to wait 3 hours to get in touch with Blizzard. My account was fine 13 hours ago. :( I sent emails to tech support but am concerned about someone having access to my billing info. PS am on Elune server now, not Hakkar as my signiture states?

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Q u o t e:
Help Please! Just tried logging into Wow & also Battlenet Account & it is asking for and Autenticator Code which I do not have. From what I have seen in posts, appears my account has been hacked. But I have to wait 3 hours to get in touch with Blizzard. My account was fine 13 hours ago. :( I sent emails to tech support but am concerned about someone having access to my billing info. PS am on Elune server now, not Hakkar as my signiture states?

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No, most of your information is blanked out. They may be able to access your account, but they won't get your financial information.

I'll post fuller instructions below, but you need to find the source of this or they WILL be back. Unfortunately - that you can count on.

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If an account has been merged to a Battle.net, or if an email has been changed, or an authenticator added to the account (not the player's own) one of your first stops is going to be Billing. They need to get those sorted out first so the rest of the processes can continue.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 8am to 8pm Pacific Time
E-mail Support - Billing@Blizzard.com

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

Now, it's very very important to figure out where the security breach occurred. If they CAN get back in, they WILL be back. That, unfortunately, you can count on.

These two stickies should prove helpful.

Computer Security Recommendations
_____Computer Security Recommendations

Account Compromise Info Center
[[ Account Compromise Info Center ]]

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109

I do wish you all the very best on a speedy recovery.