Hi, I recently had to restore my iPod with the Mobile Authenticator i got from Battle.net on the Appstore.
I am having a LOT of trouble with my account, because I can't sign in it to remove the authenticator and now it is stuck on my account. I got the serial number I had before because i wrote it down just incase.
But now since i have a new serial code, i cannot use the new code for logging in my account.

Please help me, because I don't know what to do to get my code to log in and change the options for my account!!

-Jordan

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Q u o t e:
Hi, I recently had to restore my iPod with the Mobile Authenticator i got from Battle.net on the Appstore.
I am having a LOT of trouble with my account, because I can't sign in it to remove the authenticator and now it is stuck on my account. I got the serial number I had before because i wrote it down just incase.
But now since i have a new serial code, i cannot use the new code for logging in my account.

Please help me, because I don't know what to do to get my code to log in and change the options for my account!!

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If you are no longer able to access your account due your Authenticator being out-of-sync, unavailable, or broken, you will want to contact Billing & Account Services directly. This is your best course of action, Jordanrracer, and I've included Billing's contact information below.

Billing and Account Services

Email: billing@blizzard.com

Live Representatives Available 7 days a week, 7am to 8pm Pacific
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD

• Players in Australia should call 1-800-041-378
  
• Players in Singapore should call 800-2549-9273
  
• Players in Chile should call 1230-020-5554
  
• Players in Mexico should call 001-888-578-7628
  
• Players in Argentina should call 0800-333-0778
  
• All other international players should call: (949) 955-0283

Also, just to clarify one quick point: While our Technical Support Forum representatives are happy to assist with the removal of malicious or unauthorized Authenticators, if you need to have an Authenticator that you applied to your account adjusted in any way, you will need to contact Billing & Account Services directly.

From the Authenticator Removal Request FAQ (Authenticator Removal Request FAQ ):

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Q u o t e:
5. Can you remove an authenticator from my account if I added the authenticator to my Battle.net account, but I reset my cell phone or the authenticator is locked, and the authenticator has stopped working?

No, we can only assist on the forums with accounts that were compromised and the authenticator was added to your account without your permission. For this issue you will need to contact the Billing and Accounts department via phone or email. The contact information is in question 4.

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Apologies for any confusion!

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Q u o t e:
Is the section in bold accurate? There seem to be a significant amount of authenticator unlocks occurring in the Tech Support forums by cross-trained reps. I remember some removals due to lost authenticators too.

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I'm not really in a position to speak for what exceptions may be made by our Technical Support Forum team, but, as the FAQ from their forum states, removing authorized Authenticators from an account due to technical issues (de-syncing, broken, updated iPhone/iTouch, etc) is something that needs to be addressed with our Billing & Account Services staff directly. :)