hello, I logged off of WoW for a minute and when I tried to log back in it asked for an authenticator code which i do not have. I dont know how to go about getting this problem fixed

Vandor,

I will have a billing and accounts representative take a look into this authenticator issue for you. I will post again when I have more information available about your account.

In the mean time I would make sure the system is secure by trying the following programs:

Malwarebytes to scan the computer:

http://www.malwarebytes.org/

Avast Free as an antivirus:

http://www.avast.com/free-antivirus-download

ComboFix also removes malware and spyware:

http://download.bleepingcomputer.com/sUBs/ComboFix.exe

Vandor,

The authenticator has been removed and the password has been reset.

Before you log in:

Make sure the system is secure, you can use these programs to do so:

Malwarebytes to scan the computer:

http://www.malwarebytes.org/

Avast Free as an antivirus:

http://www.avast.com/free-antivirus-download

ComboFix also removes malware and spyware:

ComboFix guide/tutorial:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

ComboFix download:
http://download.bleepingcomputer.com/sUBs/ComboFix.exe

Once the system is secure change the password for the Battle.net account and the password for the email account registered to the Battle.net account

An email has been sent your way with more information. Please post again if you have any other questions.

We recommend putting your own Authenticator on the account as soon as possible to prevent further occurrences.

Here is link where you can get more information about an authenticator:

http://us.blizzard.com/store/search.xml?q=auth

Here's a link with more information about account security:

http://us.battle.net/security/

Vandor,

Go to the World of Warcraft folder and delete the WTF folder. Then try to log in again.