Hi, i have just got off a break from wow and when returning it tells me to enter an authenticator code, i have never had such a thing. Could I have been hacked? Is all my accounts and characters banned?

If I can get some help it would be much appreciated.

Thanks

Biandrie,

I will have a billing and accounts representative take a look into this authenticator issue for you. I will post again when I have more information available about your account.

In the mean time I would make sure the system is secure by trying the following programs:

Malwarebytes to scan the computer:

http://www.malwarebytes.org/

Avast Free as an antivirus:

http://www.avast.com/free-antivirus-download

ComboFix also removes malware and spyware:

http://download.bleepingcomputer.com/sUBs/ComboFix.exe

Zebri,

I will have a billing and accounts representative take a look into this authenticator issue for you. I will post again when I have more information available about your account.

In the mean time I would make sure the system is secure by trying the following programs:

Malwarebytes to scan the computer:

http://www.malwarebytes.org/

Avast Free as an antivirus:

http://www.avast.com/free-antivirus-download

ComboFix also removes malware and spyware:

http://download.bleepingcomputer.com/sUBs/ComboFix.exe

Biandrie,

This issue appears to have been resolved by one of our other representatives. If you have any questions feel free to post them.

Here's a link with more information about account security:

http://us.battle.net/security/

Zebri,

The authenticator has been removed and the password has been reset.

Before you log in:

Make sure the system is secure, you can use these programs to do so:

Malwarebytes to scan the computer:

http://www.malwarebytes.org/

Avast Free as an antivirus:

http://www.avast.com/free-antivirus-download

ComboFix also removes malware and spyware:

ComboFix guide/tutorial:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

ComboFix download:
http://download.bleepingcomputer.com/sUBs/ComboFix.exe

Once the system is secure change the password for the Battle.net account and the password for the email account registered to the Battle.net account

An email has been sent your way with more information. Please post again if you have any other questions.

We recommend putting your own Authenticator on the account as soon as possible to prevent further occurrences.

Here is link where you can get more information about an authenticator:

http://us.blizzard.com/store/search.xml?q=auth

Here's a link with more information about account security:

http://us.battle.net/security/

Mortisha,

The authenticator has been removed and the password has been reset.

Before you log in:

Make sure the system is secure, you can use these programs to do so:

Malwarebytes to scan the computer:

http://www.malwarebytes.org/

Avast Free as an antivirus:

http://www.avast.com/free-antivirus-download

ComboFix also removes malware and spyware:

ComboFix guide/tutorial:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

ComboFix download:
http://download.bleepingcomputer.com/sUBs/ComboFix.exe

Once the system is secure change the password for the Battle.net account and the password for the email account registered to the Battle.net account

An email has been sent your way with more information. Please post again if you have any other questions.

We recommend putting your own Authenticator on the account as soon as possible to prevent further occurrences.

Here is link where you can get more information about an authenticator:

http://us.blizzard.com/store/search.xml?q=auth

Here's a link with more information about account security:

http://us.battle.net/security/

Crushinit,

The authenticator has been removed and the password has been reset.

Before you log in:

Make sure the system is secure, you can use these programs to do so:

Malwarebytes to scan the computer:

http://www.malwarebytes.org/

Avast Free as an antivirus:

http://www.avast.com/free-antivirus-download

ComboFix also removes malware and spyware:

ComboFix guide/tutorial:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

ComboFix download:
http://download.bleepingcomputer.com/sUBs/ComboFix.exe

Once the system is secure change the password for the Battle.net account and the password for the email account registered to the Battle.net account

An email has been sent your way with more information. Please post again if you have any other questions.

We recommend putting your own Authenticator on the account as soon as possible to prevent further occurrences.

Here is link where you can get more information about an authenticator:

http://us.blizzard.com/store/search.xml?q=auth

Here's a link with more information about account security:

http://us.battle.net/security/

Gruggs,

The authenticator has been removed and a password reset has been issued.

Before you log in:

Make sure the system is secure, you can use these programs to do so:

When you run the scans, have the World of Warcraft launcher started and type randon letters into the account name, password, and authenticator fields if applicable, without hitting the Login button, just leave the program running like that while you scan.

Malwarebytes to scan the computer:

http://www.malwarebytes.org/

ComboFix also removes malware and spyware (not for 64 bit OS or Win7):

ComboFix guide/tutorial:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

ComboFix download:
http://download.bleepingcomputer.com/sUBs/ComboFix.exe

A-Squared download:
http://www.emsisoft.com/en/

Once the system is secure change the password for the Battle.net account and the password for the email account registered to the Battle.net account

An email has been sent your way with additional information.

If after regaining control of the account and characters, you find any items are missing, please submit a GM ticket so they can do any possible restorations for you.

We suggest you put your own Authenticator on the account as soon as possible to prevent further occurrences.

Here is link where you can get more information about an authenticator:

http://us.blizzard.com/store/search.xml?q=auth

Here's a link with more information about account security:

http://us.battle.net/security/

Vivica,

The authenticator has been removed and a password reset has been issued.

Before you log in:

Make sure the system is secure, you can use these programs to do so:

When you run the scans, have the World of Warcraft launcher started and type randon letters into the account name, password, and authenticator fields if applicable, without hitting the Login button, just leave the program running like that while you scan.

Malwarebytes to scan the computer:

http://www.malwarebytes.org/

ComboFix also removes malware and spyware (not for 64 bit OS or Win7):

ComboFix guide/tutorial:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

ComboFix download:
http://download.bleepingcomputer.com/sUBs/ComboFix.exe

A-Squared download:
http://www.emsisoft.com/en/

Once the system is secure change the password for the Battle.net account and the password for the email account registered to the Battle.net account

An email has been sent your way with additional information.

If after regaining control of the account and characters, you find any items are missing, please submit a GM ticket so they can do any possible restorations for you.

We suggest you put your own Authenticator on the account as soon as possible to prevent further occurrences.

Here is link where you can get more information about an authenticator:

http://us.blizzard.com/store/search.xml?q=auth

Here's a link with more information about account security:

http://us.battle.net/security/

Biandrie,

Open a GM ticket or ask in the Customer Service Forum, that's not something we can help with in here.

Kristopher,

The authenticator has been removed and a password reset has been issued.

Before you log in:

Make sure the system is secure, you can use these programs to do so:

When you run the scans, have the World of Warcraft launcher started and type randon letters into the account name, password, and authenticator fields if applicable, without hitting the Login button, just leave the program running like that while you scan.

Malwarebytes to scan the computer:

http://www.malwarebytes.org/

ComboFix also removes malware and spyware (not for 64 bit OS or Win7):

ComboFix guide/tutorial:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

ComboFix download:
http://download.bleepingcomputer.com/sUBs/ComboFix.exe

A-Squared download:
http://www.emsisoft.com/en/

Once the system is secure change the password for the Battle.net account and the password for the email account registered to the Battle.net account

An email has been sent your way with additional information.

If after regaining control of the account and characters, you find any items are missing, please submit a GM ticket so they can do any possible restorations for you.

We suggest you put your own Authenticator on the account as soon as possible to prevent further occurrences.

Here is link where you can get more information about an authenticator:

http://us.blizzard.com/store/search.xml?q=auth

Here's a link with more information about account security:

http://us.battle.net/security/

Vampirelord,

There isn't an authenticator on the account right now, but there was earlier today, meaning someone out there knows your account name and password. I suggest you change both as soon as you can after making sure your computer is clean from trojans/keyloggers.

Malwarebytes: http://www.malwarebytes.org/

ComboFix: (not for use on a 64 bit OS or Windows 7) http://download.bleepingcomputer.com/sUBs/ComboFix.exe

A-Squared: http://www.emsisoft.com/en/

Vampirelord,

I'm not sure what you're talking about. Which Beta? Can you post the email you received?