Asking for a Battle.net Authenticator number

by Morkfang | 17/05/2010 22:22:56

Morkfang

When I log in Warcraft is asking me for a Battle.net Authenticator number...but I never got an Authenticator so I never got this number. I checked my emails and saw nothing about it either.

So yeah...help please.

by Aredek | 17/05/2010 22:27:48

Aredek

Unfortunately, if you are being prompted to enter an Authenticator key, it is likely that your account has been accessed by a malicious party who has attached an Authenticator to your account to restrict your access. Accordingly, it is of utmost importance that you secure your computer to ensure that you do not have any malicious software installed on your computer. For more information on how to secure your computer and how to avoid phishing scams, please review the following resources:

Account and Computer Security:
http://us.blizzard.com/support/article/30794

How to Identify Fake or Phishing Emails:
http://us.blizzard.com/support/article/25133

Fake E-mails from "Blizzard Entertainment":
Fake E-mails from "Blizzard Entertainment"

For more information on how to recover your account, please review our guide here:

What to do if Your Account Has Been Compromised
http://us.blizzard.com/support/article/30796

You'll want to pay particularly close attention to the following portion:


Q u o t e:
Are you are being asked for an authentication code when logging into the game client or Account Management, but did not personally associate an Authenticator with your account?

If so, an Authenticator may have been maliciously associated with your account by an unauthorized party. Please contact Billing & Account Services to regain control of your account and remove the unauthorized Authenticator. Billing & Account Services representatives are available 7 days a week from 7:00 AM to 8:00 PM PST and may be reached by phoning 1-800-59-BLIZZARD. International customers may also use the numbers listed here:

http://us.blizzard.com/support/article/20606

If you are unable to call, another option would be to create a post on our Technical Support Forum. The Account Services representatives working there would be happy to help. Before creating a post, however, please be sure to review their brief FAQ here:

Authenticator Removal Request FAQ

An Authenticator today helps keep the bad guys at bay!

Get your very own guard dog and secure your account at the same time. Visit http://us.battle.net/security for more info!

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