Alright, I was hacked a few days ago (authenticator added hack), all my characters' stuff and gold was gone and I hope a restoration process is underway (I emailed them). However, I'm also concerned that thus far, I haven't been able to detect any malware or viruses on my computer. I have Symantec and I did see one thing pop up once, after I was on mmo-champion (I think), of all things, but I'm not sure what it said. And I'm not sure when exactly my account was hacked, though it would be useful to know. But anyway, I found nothing in my anti-virus's logs to see what it said, and besides that one thing, its as if my computer never had a problem.

So after realizing I was hacked, I stopped logging into anything on that computer and ran Symantec full scans, Windows Defender full scans, Windows Malicious Software Removal Tool, Malware bytes full scan and even a Trend Micro Housecall full scan, all of which said everything was fine. Am I being paranoid or something? I feel like I need some sort of "closure" or definitive proof or I'll never be comfortable putting passwords into my computer...

This is what is commonly referred to as a phish. That quite literally means someone is ‘fishing’ for information and hoping they get a bite :)

If you look at the top of this forum you’ll see a library of ones that are commonly used (or close variants thereof) under “Fake Emails from Blizzard”

Fake E-mails from "Blizzard Entertainment"

The proper email to report these is hacks@blizzard.com – you can forward the email, headers intact to that address.

Phishes rely on two primal human emotions and hope they get you to react before you think through what is being asked, greed and fear. They’ll either try to entice with an offer or intimidate with a threat.

We never ‘threaten’ an account action. If we have sufficient cause to think an account has been tampered with or needs locked down, we do it first – we don’t threaten with an ‘or else’ email.

WoW accounts are certainly not the only target of phishers. They send them out purporting to be banks, credit card companies, shipping companies – all aimed at obtaining information the thief can use to your detriment.

We will also NEVER ask for your password, or ask you to sign into some website somewhere not under our domain to login.

One way to check any email is to open up the header in your email program and check to see the actual route and sender. This is done in various ways, depending on your email program, but all can do it. Internal email addresses (what you see at the top of an email) can be spoofed very easily. Where it says it came from under sender is not necessarily true. The header of that email will show the true sender. Many spam programs actually use a comparison of these to flag suspicious emails.

Links in an email are also incredibly easy to spoof and/or redirect. Just because the URL looks legit doesn’t necessarily mean that’s where it really goes. Before clicking ANY link, in ANY email, mouse over the link and look at your bottom browser bar to see where it is reported to actually be destined.