Hello All,

This morning I woke up to two emails on my phone.

1. That my main character had been transferred to Oceanic Realm - Frostmourne.
2. That an alt character had been transferred to US Realm - Forgotten Coast.

Note that I have never given out any account information nor did i pay for the two character transfers.
I have today put in an email to gmsupport explaining my account has been comprimised, two seperate "unauthorized character transfer emails" and have also changed the email linked and password linked to my account.

I then received an email stating the account had been closed due to a tos agreement that i was abusing the economy " selling ingame items/gold for real life currency" which obviously I have not done.

I have been on the phone with blizz and actually got through, now I'm in the que to be answered. I'm wondering what else I can do (1) and how long it takes to hear back from blizz/ GM (2)

Any previous experience will help greatly! =/

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Q u o t e:
I have been on the phone with blizz and actually got through, now I'm in the que to be answered. I'm wondering what else I can do (1) and how long it takes to hear back from blizz/ GM (2)

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Just to recap, you've:

1) Taken steps to check for possible malware and updated your Battle.net account email and password
2) Emailed wowgm@blizzard.com, noting that your account has been compromised
3) Submitted unauthorized paid services forms
4) Are currently on hold for an Account Services representative to discuss the suspension of your account (likely the result of actions done by the compromising party)

It sounds like you're set. Depending on what specific actions your account was suspended for, Account Services may or may not be able to immediately assist. If that's the case, the representative will probably direct you to wowaccountadmin@blizzard.com and then try to clear up any loose ends that may exist.

In the meantime, petition wait times (same for emails to wowgm@blizzard.com) are about 1 day at the moment, and restorations after that point are requiring near 4 days to complete. This may go notably quicker for you or it might take slightly longer. It all depends on what sort of requests and restorations are in queue ahead of you. Please accept my sincere apologies for any wait you may experience—I know this must be frustrating—but know that we will do all that we can to recoup your losses. We want to get you back on your feet as quickly as possible, as painlessly as possible.

The only other thing I can recommend is looking into the Battle.net Authenticator. There's the physical key fob and the mobile application: http://us.blizzard.com/support/article/24986



With that said:

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Q u o t e:
Okay thanks for the pasted reply. If you could read english you would see that I have already changed all my information through wow and battle.net. My computer is free of any virus/keyloggers and my firewall is up. I am ON THE LINE waiting for blizz to answer. Re read post plz dont be ignorant.

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I understand you're frustrated, Nalä, but this response was uncalled for. =/ Belvoure was simply trying to help you; and, even though the information he provided may have been repetitive—that is, he encouraged you to take steps that you've already completed—he did not do so in malice. It sounds like Belvoure has gone through the account recovery process himself and was simply trying to relate his own personal experiences, including what steps he took to help secure his account. You'll also note that he included the following timeline:

1 Day- Got my account back(rep helped me gain access over the phone and stayed on while i changed email addresses)
10 Days- Account Items/Gold Returned

Willing to shake avatars and make up? :)

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Q u o t e:
Just got off the phone with ALEX, awesome guy, did everything I need him to do. Account has been escalated and ban removed and he said that I just need to be patient, which I am, ( I have raf account currently) =D but still very aggravated at the situation. I will get an authenticator ASAP when I get my account / gear/ gold back.

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Sounds like a plan. :) Be sure to check to see if your mobile device is compatible; for many carriers, the application is free or just 1 to 2 bucks. (That's depending on your preference between mobile device and keyfob, of course).

Please let me know if you have any further questions, Nalä: about the restoration process, the Authenticator, etc. I'll be happy to provide whatever additional information you need.