So I called customer support because my account was hacked and they added an authenticator
I talked to the lady, who was nice but the authenticator is still on the account, does it take a certain amount of time for it to be removed or was it simply not removed in the first place?

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Q u o t e:
So I called customer support because my account was hacked and they added an authenticator
I talked to the lady, who was nice but the authenticator is still on the account, does it take a certain amount of time for it to be removed or was it simply not removed in the first place?

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I'm not seeing an authenticator on the Battle.net account connected to the account you are posting under, Ground.

Looks like we removed that at your request, and I don't see another added.

Question, did you restart WoW between the time you found out it had one to take off, and it was taken off?

I'd recommend trying a reboot first. Also, I might also recommend getting an authenticator of your own to help protect your account going forward :)