Hi, as of last night I believe my account has been taken over. I logged on to my account this afternoon to notice that I was asked for another code to enter the game. I sent off an email to blizzard about this as soon as I became suspicious but am worried that an email will do next to nothing, all the while some gold farmer is playing around with my toon.

Two new toons have been created on the account on different servers from what I can see and my password has not been changed, but I can do nothing at all on the account without this Battlenet account that I never signed up for.

Any tips on how to fix this quickly? I hear alot of stories about these issues dragging out for a long time.

Hey there, Shinz. I'm very sorry to hear that you're having difficulty accessing your account. =/ Unfortunately, this is a very common trend: in many cases of compromise, an unauthorized party will associate an Authenticator with the account in order to prevent the registered user from logging in.

Our Account Services department can help, though! We've many representatives that are more than happy to assist you in recovering your account. We've many representatives that are more than happy to assist you in recovering your account. Account Services representatives are available 7 days a week from 8:00 AM to 8:00 PM PDT and may be reached by phoning 1-800-59-BLIZZARD. International customers may also use the numbers listed here (http://us.blizzard.com/support/article/20606).Have you tried calling yet? If not, please go ahead and do that now! You can also email billing@blizzard.com, or post on our Technical Support forum for removal assistance: http://forums.worldofwarcraft.com/board.html?sid=1&forumId=11110

In the meantime, while you're on hold or waiting for a response, I'd encourage you to review the following step-by-step guide in full, as it will walk you through every part of the recovery process: securing your account (very important!), recovering access, reporting any losses, and what to expect from the restoration process.

What to do if Your Account Has Been Compromised
http://us.blizzard.com/support/article/30796

If you have any questions, concerns, or even comments about any of this information, please let me know. I'm happy to help. :)

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Q u o t e:
anyone else think its fantastic that blizzard own "security" device is being used to steal accounts?

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I wouldn't think so, Nemesïs, as the Battle.net Authenticator cannot be used to compromise an account. Do malicious parties frequently associate an unauthorized Authenticator with an account after it's been compromised? Yes. But the device itself does not actually lead to the theft.

Please note that in order for an unauthorized Authenticator to be associated with an account, the account must already be compromised. This means that the account's name and password were gleaned previously and the compromise would have occurred, regardless.

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Q u o t e:
I understand what you are saying Syndri. Is there anyway of once an account has been marked as hacked and that an authenticator has been used to block out the owner of that account, to trace who bought the authenticator to hack the account? Since they are mailed out to people or it was downloaded into a smartphone, there should be a way of tracing it no?

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As part of the investigation process, Foresale, we work not only to restore an account, but also to identify the source of its compromise. If an Authenticator was involved, that's investigated, too.