Account compromised :(
by Adios | 09/05/2010 19:37:26 I've been playing the game since release and have many characters that I love. This morning I woke up to 6 new emails saying my characters had been transferred off my realm by paid character transfer. I've tried calling the customer service line and couldn't get through. I have already changed my battle.net account, but I can't log in because someone put an authenticator on my account, which I never purchased. I am unsure of the state of my characters, but I till paste what I got in my emails. ---------------------- World of Warcraft - Paid Character Transfer for [REMOVED] complete! The Paid Character Transfer for the character [REMOVED] on the BOULDERFIST realm has been completed successfully. This is for the World of Warcraft account [REMOVED]. - The transfer has moved this character to the Thaurissan realm. The character should be available for play on the destination realm the next time you log in to World of Warcraft. ---------------------- World of Warcraft - Paid Character Transfer for WOOHOO complete! The Paid Character Transfer for the character WOOHOO on the BOULDERFIST realm has been completed successfully. This is for the World of Warcraft account [REMOVED]. - The transfer has moved this character to the Mal'Ganis realm. The character should be available for play on the destination realm the next time you log in to World of Warcraft. ---------------------- World of Warcraft - Character Faction Change for Adios is CANCELED Hello <ME>, The faction change listed below has been canceled as of 5/9/2010. The character listed is immediately available for play on the character's original realm and account [REMOVED]. - ADIOS - Level 80 Troll Shaman, on Boulderfist ---------------------- World of Warcraft - Character Faction Change for Adios is PENDING Hello <ME>, A Character Faction Change for the character Adios is now pending for the World of Warcraft account [REMOVED]. Under normal conditions a faction change should be completed in under an hour, but please allow several days for the faction change process to complete. Your credit card will be charged when the faction change is complete. Below is a summary of the transaction, which you may want to keep for your records. World of Warcraft Account Name: [REMOVED] TRANSACTION ID: LVWMDQ Adios - Level 80 Troll Shaman on Boulderfist to change factions from Horde to Alliance --------------------------------------- World of Warcraft - Character Transfer for PICANTE *CANCELED* Hello <ME>, The character transfer listed below has been canceled as of 5/9/2010. The character listed is immediately available for play on the character's original realm and account [REMOVED]. - PICANTE - Level 35 Orc Rogue, on Boulderfist ----------------------------------- I then changed my password. I'm glad I woke up when I did. I have spent so much time on my characters, as I've been playing since release and have many, many items with high sentimental value. I was the first to kill Ragnaros, I had the most tier3 on my realm, etc. Please help! [ Post edited by Aredek ] Adios - 70 Elemental Shaman Eyeballs - 70 Moonkin Woohoo - 70 Frost Mage |
by Aredek | 09/05/2010 19:47:34 We'll be sure to do whatever we can to restore your characters to the way they were before the compromise, Adios, but it is important that you secure your computer and registered e-mail address first. For some helpful tips, please visit the following links: Account and Computer Security: http://us.blizzard.com/support/article/30794 How to Identify Fake or Phishing Emails: http://us.blizzard.com/support/article/25133 Fake E-mails from "Blizzard Entertainment": Fake E-mails from "Blizzard Entertainment"  Once you're certain the computer is secure, please contact our Account Services department by phone or by posting on the Technical Support Forum (http://forums.worldofwarcraft.com/board.html?forumId=11110&sid=1) Billing and Account Services
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD For more information on how to recover your characters and items, take a quick look at the following support article and let us know if you have any questions. What to do if Your Account Has Been Compromised http://us.blizzard.com/support/article/30796 An Authenticator today helps keep the bad guys at bay! Get your very own guard dog and secure your account at the same time. Visit http://us.battle.net/security for more info! |
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