I've had a ticket open for 13 hours now. No answer still. Person on my server said he waited over 50 hours for someone to answer his. <removed> is this I dont want to pay $15 a month for poor customer service.

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Q u o t e:
I've had a ticket open for 13 hours now. No answer still. Person on my server said he waited over 50 hours for someone to answer his. <removed> is this I dont want to pay $15 a month for poor customer service.

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Current wait times are substantially less than 50 hours, fortunately. It seems that your earliest petition on this subject was entered about 7 hours ago.

I am sorry for any delays, but I hope that our staff are able to provide top notch service once they are able to reach you. We appreciate your patience in the meantime.