What should he do now?
by Shamankings | 04/03/2008 14:30:44 my bro just get his account back but the problem is that his main with the name "outsiderX" transfer to another realm OUTSIDERX - Level 70 Blood Elf Paladin - now on realm: Burning Blade he was in Al'Akir realm. and he send email to u to canacel the transfer but he get auto reply and most of all his golds gears and items r gone and the Gm said that he should report using webform and we don't want to wait 22 days to get his main back since u told him that u will undo all the damage and that damage is not undo yet. and he can not enter the forum using his account thats why i am posting instead of him |
by Issuntril | 04/03/2008 15:48:39 Hi Shamankings, If your brother has noticed an unauthorised transfer on his account, then he should report this to our account administration department using the following web form: http://www.wow-europe.com/support/securitywebform/securitywebform.html ?lan=en We will then be able to check his transfer history, and if we are able to verify that the transfer was not completed by the account holder then we should be able to assist with it's reversal. Issuntril |
| by Issuntril | 05/03/2008 11:49:23 If we authorise the reversal of a paid character transfer, then it would be a true "Rollback" - any progress made on the character since the transfer would be lost - this means that while your friend is free to play on his transferred character while waiting for our answer, it will be returned to it's original state once we authorise his request for the character to be returned. Your friend is free to play on any other characters without fear of losing any progress, however. This kind of rollback would likely mean that all of his gear and money will also be returned to the character, but in the event that there are still things missing your friend can contact us in-game to have this investigated. I hope this answers your questions. :) Issuntril |
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