Verified By Visa - Tech Support clueless..?

by Shadowscout | 15/04/2010 11:59:06

Shadowscout

Ok, so I tried for three days now, for a paid character transfer from Zenedar to Azjol-Nerub.
I have mates on Azjol Nerub and is right now, the only reason I wanna play.
I get to the last step on the transfer, put in my three digit verification code and boom; payment rejected.

Wtf? Ok, so I call the technical support and the lady there (with a serious broken english) explained that there is a small problem right now, she gave me three more tries and told me to try again in an hour or so.
I waited til' the day after, still the same problem so I call tech support again. This time, a man tells me that I have to contact my bank for a Visa Verification. "Ahaa.." I thought. So I connected my Visa-card on my bank-site, to "Verified By Visa" and tried again.

Guess what, three strikes youre out! Now; my questions are;
1. What's up with the technical support? Why different answers and still no problem solved.
2. Is it possible to even transfer my character? A lot of people complain about the Verified By Visa.
Blizzard, you should REALLY fix this. I mean, the free services sure, but the services your customers try to PAY for is bugging? That area should be TOP-NOTCH ffs.

Is there an issue right now that is getting fixed or is this a common issue?
Please, give me an answer to what the problem might be because right now it's frustrating to not know the deal.

by Kropacius | 15/04/2010 12:01:55

Kropacius

Please refer to this thread about payment issues:
Payment Problems - Account and Billing

Technical Support
Blizzard Entertainment Europe

Blizzard Support FAQ - http://eu.blizzard.com/support/index.xml
Contact Blizzard Support - http://eu.blizzard.com/support/webform.xml

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