Realms Status
by Thebugz | 08/10/2008 09:06:05 Realms Status is this still bugged it looks still bugged all realms are up according to the page while there is a maintenance going on http://www.wow-europe.com/realmstatus/index.html?locale=en_gb [ Post edited by Thebugz ] ζζ―δΈε½ε倫 |
by Liasanai | 08/10/2008 09:09:04 Its certainly looking a bit odd. But this is going to require further investigation :) Liasanai English Web Editor |
| by Liasanai | 08/10/2008 10:32:00 The problem wasn't identified until today, Wigstar, and unfortunately, going back in time isn't really within my capacity :) Previously when this was reported, we were aware that the realms were up, even if they were not accessible by the public. Hence the realm status page showing that they were up was not considered an issue... because technically they were. However, today, I can see on the one hand that the realms are physically down, not just not accessible, and thus we can identify the issue and take a look. Unfortunately we don't have an intern program, but I will pass the suggestion along. Liasanai English Web Editor |
| by Liasanai | 08/10/2008 10:45:57 I suspect the purpose of the realm status page is, as you would think, an attempt to show which realms are currently up, so people know if there is an issue with their realm. It's been suggested that we include the servers that handle the authentication, as obviously it doesn't matter to the player if their realm is flagged as up, if they cannot get through authentication in order to log on. And in cases of maintenance where the realms are physically up, but not available, it seems a little strange to show that everything is fine... when in reality from the player's perspective, access still isn't possible. So I think the issue is not so much the purpose, but whether or not that is really what we should be reporting on. Liasanai English Web Editor |
| by Liasanai | 08/10/2008 10:57:36 I find genuine debate is considerably more useful than sarcasm ;) The input is appreciated, but I'm not sure if or when we'll see a change to the pages to provide such extra information. However we are looking at the issue about why the reallms are showing up when they're not, as clearly that's an issue that shouldn't happen. Initial investigation suggests this problem is fixed, but now we'll have to wait for next week to test. Liasanai English Web Editor |
| by Liasanai | 13/10/2008 08:11:55 Sorry, my psychic skills are never good on a Monday :) This has been passed along to the development team for further investigation - unfortunately its well out of my hands. I'll provide an update if I get one, but it might be a case of a stealth fix where they forget to tell me... Liasanai English Web Editor |
| by Liasanai | 15/10/2008 09:28:46 You rock! Thanks for the reminder. And yes, they look suspiciously up and green don't they? :) Liasanai English Web Editor |
| by Liasanai | 15/10/2008 09:41:59 Well now I get to go make myself unpopular with some people by bumping it. Muhahah...err... never mind. Liasanai English Web Editor |
| by Liasanai | 15/10/2008 13:36:48 There's some discussion of ways to improve the current reporting further up in the thread, so new suggestions are quite welcome, thanks Riltia :) Liasanai English Web Editor |
| by Liasanai | 15/10/2008 13:49:42 Actually the idea is that it's automated so that it doesn't need anyone to turn realms on or off on the status page, and they do actually reflect the correct status. It's just that it isn't working as intended at the moment, and has been escalated to the appropriate departments to investigate. Liasanai English Web Editor |
by Liasanai | 22/10/2008 10:53:15
Liasanai English Web Editor |
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